ComplaintsforDunkin'
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Complaint Details
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Initial Complaint
06/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed a mobile app order for 2 coffee's at 6:05pm. The order is paid for using the app. Arrived within 8 minutes of placing the order, I was told by the employee at the window that they were closed. She would not produce the product and stated she is not able to issue a refund. While there people were showing up to pick up orders placed the same way as I placed them using the app. This happened today 6/18/23. This has happened to me at least 2 other times from the very same coffee shop. Also was told they are not able to issue a refund. I only spent $6.71 today but because it keeps happening with these people it has become more of a principal, pay back the customers that you took money from while your closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.