Business ProfileforChoices Counseling of Londonderry

I was told via email January 2023 by the secretary that all visits on my new insurance would cost $85.21 until deductible was satisfied, then would drop to $25.56 until max OOP was reached. I had visits on the following dates via zoom with Kelly Parsons: 1/2/23 1/12/23 3/8/23 3/16/23 3/28/23 4/6/23 4/13/23 5/5/23 Here is what I have been charged this year, from my credit card summary: 1/3/23 - $40 1/12/23 - $40 3/8/23 - $130.42 3/16/23 - $85.21 3/28/23 - $85.21 4/11/23 - $130.42 4/13/23 - $85.21 4/18/23 - $36.57 4/18/23 (again) - $36.57 5/9/23 - $110 The $110 on 5/9 was a “missed appt” fee because I was 10 minutes late, despite my clinician knowing I work as a provider myself & can’t always get done with my own appts for patients right on time. This was highly frustrating & was the reason I severed ties, but not the ultimate reason for the report. 7 visits (not counting 5/5) at that price should have cost $596.61 (85.21x7). Instead they charged me $669.61. They overcharged me $73.14. My online portal on 5/15/23 said I had a balance of -$63.36 (negative- they owe me) on top of this overcharge for the 7 appts. I brought this up in an email to the secretary, Kathy, on 5/15. She said an accountant would reach out to me. It has been 2 months of back & forth emails, then Kelly started replying saying only she could talk to me now. She then told me they don’t have any accounting. Someone lied. They have stopped replying to my emails for information & when I looked last week, my negative “balance” online was scrubbed & now said $0. I told them that just because you “erased” money you owe me, doesn’t mean it doesn’t exist, & they can’t erase charges on my credit card where I have been overcharged. I’m livid - they’re likely doing this to more people. I can’t believe they’re trusted with protected health information. They will not give me the time of day to explain. I asked for itemized breakdown of charges & I have gotten a complete runaround. I have been scammed.