Customer ReviewsforPIC Home Pros LLC

We had a great experience with PIC. The sales ************* was knowledgeable and professional. The job only took one day and the crew did good work. We love the tile and highly recommend PIC!! Thanks!

My initial contact was great. ****** came out and gave me the quote to re-do an entire bathroom. They were scheduled to begin on April 16th, and sent out 2 guys who according to them did the installation. However, part of the contract was that all the plumbing needed to be replaced. So they went home. ***************************** who is supposed to be handling the project, had me call the plumber to set up a time for him to come out. The plumber ****** was incredibly rude & had no idea about the scope of the project. They have re-scheduled & cancelled 3 times now. I have never worked with such incompetence. No one there seems to have a clue as to how to set up & execute a fairly simple job. I have already paid $12,000. and no one has done a **** thing.

We were very happy with the work PIC did for our bathroom and flooring. ***** was excellent and the company scheduled the job in a few days. ******** and his partner worked fast, neat and we love our new shower. Highly recommened PIC!!!

Worst ***************** Its been multiple weeks since they did the installation and it is not complete yet. The shower doors were not installed and the wrong showerhead was put in. I have contacted PIC Home Pros customer service on 6 separate occasions to get an installation date, no one has followed up with an answer. ****** (the director of operations) contacted me and promised an email and follow-up, but I've received nothing.The installation staff were fine, they made several errors, that caused leaking pipes and damaged tiles. They rectified everything relatively quickly but I found some minor dame to my basement walls and they did not clean up everything. There was a lack of coordination from the company with the repairs. They showed up while I was at work, with no call or warning as to the time or day.

9/12/23: Home visit by Sales Rep JS to present PIC Home Pros. Contract signed same day, promised 4-6 weeks to complete Project Manager JD skipped appts and didnt follow up to say that he couldn't make the calls, so we were left waiting. 9/29: Received an update informing that this day, ~3 wks past signing contract, material was ordered, ie original 4-6 week timeline was impossible. On this call we re-expressed concern re: potential project + how it would impact this project. Rep assured us he would communicate to work team. 10/16: Call appt for 10/20. Rep skipped call and didn't reach out until 10/23/23 11/6: 8 wks after initial visit (2 wks over original timeline) work scheduled. It was incomplete and done poorly. Missing silicone, damage to walls, no shower pressure, lukewarm water, hole cut through bathroom floor into ceiling of garage below, doors installed that don't fit the frame (resulting in leaks while using shower), floor was poorly installed. The interior plumbing was also completely reconfigured. Photos sent. 11/13: Appt for follow-up call, again ignored 11/22: Sr team reached out and promised upgraded Moen fixtures, new valve to fix hot water problem, and new doors. 12/12: Workers supposed to come and fix everything, but cancelled at last minute bc the supplier "no longer had the material in stock" but appt was specifically made bc all material was in house 12/18: No news on new date 1/9/24: Still no news Then call w/ rep + promise for an update in 24-48 hours - 1/15 No update, 1/16 Email reply 2/7 Team came for repairs: another failure. No new doors + the prev doors now don't stay closed, shower hose leaks, silicone mess on floor, incomplete silicone again (even after we asked to confirm)- a health risk bc if moisture gets in, mold will result. No Moen fixtures as promised + worker said they don't offer Moen - why did rep promise us, then? 2/12: Sent email with request for reply and confirm compensation in 24 hours. 2/18: Still no response

Great company, workmanship was excellent, delivered and installed in a very timely fashion. Would definitely recommend this company to a friend.

Professional company starting with the sales guy Jason. Answered all our questions and the install was perfect. Daigo did a great job and the bath looks great. Highly recommend!