ComplaintsforTrend Moving & Storage
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On November 21 & 22 2022, we relocated from Londonderry, NH to ** ********* **** ***** ***** ** *****. This is our new and current address. Many items were broken (some unrepairable) e.g. wine refrigerator, 2 reading (post) lamps, marble chess board, grandfather clock etc. None of these were brought to my attention. I had to discover the breakage myself. Additionally, when they left my Londonderry house, they broke the hydraulic arm of the storm door and left behind some of the items in the garage (including a ladder) that were to be moved. Fortunately, I was able to reach the office and they returned to fix the door and take the items that they left behind. I have discarded the broken lamps and chess board and will probably have to discard the wine refrigerator. The grandfather clock, hopefully can be repaired. I called the office to report my problems after the move and to complain about the fact that their employees should point out things that they broke rather than try to "sneak it bye" and hope that it is not discovered or that a complaint isn't made. On the call to the office, all I got was an apology and a comment that said the situation will be reviewed with their employees. Additionally, I was told that these type of situations were sometimes reviewed by a supervisor and that I might hear from someone. Well, I didn't! I waited to see if a call was forthcoming. When it didn't happen, I thought it was time to contact the BBB of NH. I always try to use local businesses rather than the large national suppliers. It is important to support my local community and the people that live and work there. In this case it was a mistake, At this stage I am not sure that Trend Moving and Storage will do anything more to resolve my issue but I think it is important that I am "on the record" so that others can decide if this is a supplier that they want to use. And also, for the company to instill in their employees an honorable way to handle mistakes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.