Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          ECCO USA Inc. has 55 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileECCO USA Inc.

            Wholesale Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            16 Delta Dr

            Londonderry, NH 03053-2328

            Get Directions
            Visit Website
            Email this Business
            (603) 537-7300

            Customer Reviews

            1.06/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            41 complaints closed in last 3 years

            25 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            ECCO USA, Inc. is a retail shoe company.

            Products & Services

            ECCO USA Inc. is the E-commerce site of ECCO USA.

            Business Details

            This is a multi-location business.

            Find a Location

            ECCO USA Inc. has 55 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              16 Delta Dr, Londonderry, NH 03053-2328
              Email this Business
              BBB File Opened:
              2/4/2005
              Years in Business:
              21
              Business Started:
              3/1/2003
              Business Incorporated:
              12/29/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • ECCO Retail LLC
              Business Management
              • Mr. Mary Garvey, Complaint Handler
              Contact Information

              Principal

              • Mr. Mary Garvey, Complaint Handler

              Customer Contact

              • Mr. Mary Garvey, Complaint Handler
              • Ms. Kelly Blanchard, Director of Sales and Service
              • Ms. Shelby Barsalou, Compliance Specialist
              Additional Contact Information

              Fax Numbers

              • (603) 537-9321
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              41 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/26/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              About four years ago, I returned one of two pair of $140 leather women sandals because the sole had disintegrated and when I spoke to the customer representative, they said this problem does not occur on all of the shoes and recommended that I keep the other pair and not return them. I just began wearing the second pair and the sole fell apart just as with the first pair echo but this time the soul fell apart on the very first wearing. I contacted echo by email and they sent me a label to ship in to their warranty department the defective pair. I then sent them the defective pair and have proof of delivery. That was almost 2 months ago and I have heard nothing from them and they do not answer their customer service phone line, so I cannot determine what has become of my request for a credit to replace the defective sandals. Can you assist? Thank you kindly.
              Read More
              Read 40 More Complaints

              Customer Reviews

              16 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              carol c

              05/30/2024

              We ordered my husband a pair of sneakers. We always wears eccos and we ordered the size he always wears. However, they were too big. But the worst thing is that it was a different style than ordered that they sent with some crazy dials on them to tighten or loosen and one was stuck, i.e. broken! Their customer service refused paying for the return. Won't buy ecco again!!!
              Read 15 More Customer Reviews

              Local BBB

              BBB Serving New Hampshire

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.