16 Customer Reviews
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Review from carol c
1 star05/30/2024
We ordered my husband a pair of sneakers. We always wears eccos and we ordered the size he always wears. However, they were too big. But the worst thing is that it was a different style than ordered that they sent with some crazy dials on them to tighten or loosen and one was stuck, i.e. broken! Their customer service refused paying for the return. Won't buy ecco again!!!Review from Adam M
1 star05/21/2024
I made an ordered. Emailed them to cancel after five minutes because they didn't make it an option on the website (most companies, especially Amazon, make it very easy to do so. They didn't respond for three days and when they did, they said it wasn't possible to cancel. But guess what? It hadn't shipped yet and it STILL hasn't shipped, over 24 hours since he told me they couldn't. You can't even ship an item after four days yet still won't let people cancel.Review from JCJJR
1 star05/10/2024
have been buying Ecco *************** golf shoes for the last 25 years and always have multiple pairs. Recently a pair I purchased in June of 2020 are now leaking. This is the first time this has ever happened. I contacted Ecco warranty and they said *************** warranty is only good for one year but their website states: ****-TEX guaranteed to be waterproof for the lifespan of the product . THEY NOW REFUSE TO HONOR THIS even though the website explicitly states lifespan *************** warranty. This is DECEPTIVE ADVERTISING. Foot-**** ******* Skechers etc high end shoes have two year warranty and cost less. I am very disappointed that **** refuses to honor their printed warranty. They have lost a 25 year golf shoe customer and the warranty customer service at Ecco could care less.Review from Olga O
1 star04/19/2024
My experience with ****'s customer service has been incredibly disappointing. Not only is there a lack of a clear return policy, but the absence of options for return has resulted in a $60 return fee for me. Attempting to resolve the issue via email has been futile, with only generic responses that offer no resolution. It's been six weeks, and I'm still without my refund. For a brand that prides itself on quality and reputation, the level of responsibility and accountability is shockingly low.Review from Sarah M
1 star04/02/2024
Ecco shoes are the worst! First my husbands shoes soles broke split across the instep. Now my boots which I have only worn half a dozen times have done the same thing. Both boots split across the instep. I took them to a shoe repair and was told they couldnt be repaired because of how the sole wraps around the boot. I paid a lot DO NOT BUY FROM ECCO WE ARE TWO FOR TWO AND BOTH ARE TRASH!Review from Patrizia E
1 star03/15/2024
A month ago I bought Ecco sandals online because they were 50 percent off on a spring sale that has just started , the add said ALL sandals on sale , I looked for sandals for my husband but those sandals were full price even if it specified ALL sandals " spring sale" I decided to buy a pair for my husband even if they were full price. A month later I got only the pair that was full price and not the ones that were half price. This is a bait and switch that worked for them I guess, you lure people in with the sale but the sale is NOT 50% off in the first place but 40% ( still a good deal) but when you go buy another pair it's full price . I was not issued an email saying they were out of stock nor a raincheck. The whole thing is deceiving to say the least. Not reachable by email ( they say they have too many emails at the moment so mine didn't go thru) nor via chat don't have a customer service number available either. Buyer bewareReview from Soroush K
1 star03/15/2024
I purchased a shoe from ECCO USA around 9 weeks ago. They charged my credit card and after a few days, I received a UPS tracking number. It indicates that a label was created, and a delivery date be provided ASAP. After waiting more than 2 months, I never received the item. I contacted the ECOO USA customer service. They are not helpful at all. It seems that customers not receiving their packages is pretty normal for their company. And more interestingly they told me that according to their policy, they cannot send the item for me because more than 30 days have passed!!! Do NOT purchase any item from ECOO USA. Here is the reference number of my correspondence with their customer service: [ ref:**************************** ]Review from Lisa S
1 star02/27/2024
This company used to be a reliable trustworthy company. I would prefer to give them zero stars but that wasn't an option. We have multiple pairs of shoes that the soles have crumbled on. We are not the only ones based on the ECCO ******** page and scrolling through the reviews here. ECCO refuses to do anything about it because they are more than a year old. Really?! These shoes cost over a $150 new and were never worn daily. We will never buy another pair of these shoes ever.Review from Jamie G
1 star02/08/2024
Not even worth one star. Not even close. This company a long time ago sold a quality product; but that was a long time ago Now they sell a vastly inferior product and they have a very nasty attitude about being helpful and supportive. A pair of shoes they gave me as restitution for a pair where the soles fell right off.....the soles fell off this shoe and they said it's not within the warranty. But it's obviously a gross defect in design and materials. And this issue was restitution. It wasn't a purchase, so it doesn't even fall within their warranty details, but yet they continue to have a very nasty and uncooperative attitude.. I bought many many many pair of Ecco shoes over the years, but I will never ever buy any more from them again. really shoddy materials and inferior durability don't do business with this companyReview from Tina G
1 star01/26/2024
If I could give a zero I would! They used to have at least some costumer service that you could call and resolve issues but now it's just by email. I bought 2 pairs of shoes just this month and one pair didn't fit, it runs really small even though I ordered my usual size. There was only packing sheet and no return label even! They used to have free returns if you have an account with them. I used to love their shoes and I almost exclusively wore their shoes, but quality now went so low that I don't think it's worth the price anymore! So, I sent an email asking for a return label and they responded that I have to pay for the return shipping, also they said that there is a label with the address on the back of the packing sheet, tho I'd have to pay. There is not even that address label on that packing sheet, and it's not on their website! I have no idea why their company started treating loyal customers so badly!
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