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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/21 330pm 2023 330.00 on credit 55.00 cash tip With my mother as the 2nd new client and witnessBusiness response
01/09/2023
Good afternoon,This email is in regard to ****** ******'s complaint about being seen 15 minutes late for her appointment. She has been Abusive, a terrorist, harassing, and threatening. She's written several emails and has informed me she will be sending more. ****** also lives about 4 houses down from the business.She was raising her voice leaving clients and employees extremely uncomfortable. The police requested I file a restraining order on her due to these circumstances.Below I've attached what we have been dealing with.--Thanks,Sylvie M******* - OwnerThe Wax Specialists************Customer response
01/10/2023
Complaint: ********
I do not accept the business's response as a resolution to my complaint because:she is a total liar.. Attached is her initial response to my original complaint.
If she's so shocked at my disappointment...because I left visibly happy.....how can she blatantly contradict herself in her statement to you stating I was loud, dissatisfied etc.
Stating my dissatisfaction with her in writing means Im terroristic? She is delusional and I'm now concerned that I should contact the police.
Sincerely,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.