ComplaintsforLight Up The Night Production LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We hired this company to install and remove seasonal outdoor lighting, which we paid in full for in 2017. This year, he said he would install them in October. He did not show. We contacted him several times to make other arrangements as well as suggesting he just drop off our paid for lights so that we could have someone else install them. He has not responded to multiple messages nor has he dropped off the lights. He has made no attempt to reschedule or return or lights to date.Business response
03/02/2022
Business Response /* (1000, 5, 2021/12/02) */ I reached out to customer and told them that we would be able to install. Customer and informed me they had hired a different company. I asked if I could correct the situation anyway and the customer came Consumer Response /* (3000, 7, 2021/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because this had not yet been resolved we did hire another company who completed the job right away. My husband has since asked multiple times for our lights to be simply returned to us. The owner agreed. He has yet to deliver them, however. My husband sent another text asking him again to drop them off and the owner has failed to respond to him. At this point we would like our lights returned, as promised, asap.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.