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Find a Location

The Distillery Network Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforThe Distillery Network Inc

    Distillers
    Multi Location Business

    At-a-glance

    Customer Reviews

    3.18/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    90 complaints closed in last 3 years

    48 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    The Distillery Network Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      21 W Auburn St STE 105, Manchester, NH 03101-2387
      BBB File Opened:
      4/7/2017
      Years in Business:
      9
      Business Started:
      3/30/2015
      Type of Entity:
      Corporation
      Alternate Business Name
      • Prime Stills
      • American Copper Works
      Business Management
      • Jonathan Zajac, Owner
      Contact Information

      Principal

      • Jonathan Zajac, Owner

      Customer Contact

      • Jonathan Zajac, Owner
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      90 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/06/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I bought a still in December of last year from American copperworks, now prime stills. The water is terrible and I wanted to distill my own water. The owner said, for an extra $250 he will put on fittings and upgrade the tank to a ten gallon instead of the 6 gallon shown on the website. I said great I'll do that. So he sends me the link and I pay the extra $250, on top of the $640 for the still. I get the still. Not only is there a hole in it (he states all his stills are pressure tested), it's the 6 gallon pot. So I get ahold of him to tell him it's the wrong pot and it's defective. He checked his records and said yes he made a mistake. Fix the hole in it and he'll send me the right one. I said great. As soon as I get that one, I'll send the other one back. He says no need, he'll have me give it to someone close to me who has bought the 6 gallon at a discount. I thought that was strange but, I said I would do that for him. Months go by and nothing. I call. Nothing. I leave messages and texts. Nothing. Finally, today I get a text that says he sent me the six gallon, what's the problem? So I have to tell him again, you sent the six, you promised me you would send the 10. He tells me he was just being nice. His solution is to send me $100 for my troubles. I told him I gave him money for the ten gallon, I want the ten gallon. The six gallon has a hole in it, I'm not using it. So, now I'm out the money and a usable distillation device. Buying bottled water is expensive.
      Read More

      Customer Reviews

      28 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph F

      1 star

      02/15/2024

      On 06/14/2023 I ordered a 30 gallon kit with the fruit port upgrade, orders #****** AND #******. I was told to expect it to take up to 3 months which I was ok with. The first time I was told it was ready to ship was on 24/07/23. On 30/08/23 I was asked if I had received it, which I had not. On 10/09/23 I received a FedEx tracking number *********************** but nothing ever shipped. On 29/12/23 I was told it would ship "next week". On 30/01/24 I was told it was waiting for UPS to pick it up. On 01/02/24 I was given a tracking number and that one hasn't moved either. On 12/02/24 I was told it would ship by Wednesday after asking for a refund. They went radio silent on me and have not responded to texts or emails since then. I managed to get a hold of someone over their websites chat feature and they are refusing my refund and telling me they can't ship while checking for charge backs and that they'll ship it soon. They have since gone quiet on me and are no longer responding to my messages.

      The Distillery Network Inc Response

      02/20/2024

      Hi ****** sorry for the delay your product is ready to ship; thanks for the patience.

      Local BBB

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