28 Customer Reviews
Review from Joseph F
1 star02/15/2024
On 06/14/2023 I ordered a 30 gallon kit with the fruit port upgrade, orders #****** AND #******. I was told to expect it to take up to 3 months which I was ok with. The first time I was told it was ready to ship was on 24/07/23. On 30/08/23 I was asked if I had received it, which I had not. On 10/09/23 I received a FedEx tracking number *********************** but nothing ever shipped. On 29/12/23 I was told it would ship "next week". On 30/01/24 I was told it was waiting for UPS to pick it up. On 01/02/24 I was given a tracking number and that one hasn't moved either. On 12/02/24 I was told it would ship by Wednesday after asking for a refund. They went radio silent on me and have not responded to texts or emails since then. I managed to get a hold of someone over their websites chat feature and they are refusing my refund and telling me they can't ship while checking for charge backs and that they'll ship it soon. They have since gone quiet on me and are no longer responding to my messages.
The Distillery Network Inc Response
02/20/2024
Hi ****** sorry for the delay your product is ready to ship; thanks for the patience.Review from Paul J
5 stars02/01/2024
If you're interested in getting a still don't go base off of bbb ratings this company is fantastic. The distillery network are a awesome company to do business with, awesome owner who you can text or call night or day with immediate response. Such a awesome company to do business with I'm glad I chose The distillery network. Thank you Johnathan z*****The Distillery Network Inc Response
05/08/2024
Were really grateful and appreciate you taking the time to share your rating with usThe Distillery Network Inc Response
05/08/2024
Thank you so much for taking the time to leave us feedback.Review from Lucy W
5 stars01/06/2024
A trustworthy business based on my personal experience. I'm happy with the still I received, even though some people don't realize how dedicated The Distillery Network is to this industry and how hard they work to give everyone the greatest customer care.The Distillery Network Inc Response
01/17/2024
Thank you so much ma'am
We appreciate your feedback, customers satisfaction is our main goal. We're happy to serve you.
Review from Marsha M
2 stars08/28/2023
As everyone below, I placed an order on May 5th here it is September, and still nothing. Just one excuse after another. Of course, the money was gone instantly. Stopped receiving responses to my emails. It is just so disheartening and frustrating. Guess this is how business is done now.The Distillery Network Inc Response
05/08/2024
We see that your order has been delivered for a long time now; we apologize that our service did not satisfy your expectations. We will take this as a motivation to do our best in the future. Thank youReview from Artemis J
5 stars07/14/2023
This company deserves a good review. People may have various opinions about what makes a review five stars, but for me, working with Jon and his staff was great. I would definitely encourage people to make purchases from this company. I would definitely come back!The Distillery Network Inc Response
05/08/2024
Your complete trust in us and support are greatly appreciated. Your excellent review makes our days happier and acts as a constant reminder of why we value what we do.Review from Susan P
5 stars07/14/2023
I wanna thank Jonathan for giving me a nice service throughout the time when I was waiting for my order. Honestly there were times where i feel frustrated. But then I choose to be patient and trust the company. I did not regret spending money in this kind of product its really worth the wait! again thank you American Copper worksThe Distillery Network Inc Response
05/08/2024
We are inspired to keep moving forward by your 5-star review, which also sets the bar for excellence in everything we do.Review from Bari N
5 stars07/12/2023
The delivery of my order went as planned! I'm in awe of the craftsmanship. The product is safe and secure and comes in nice packaging. I'm really proud of myself for having put my trust in Jon and his entire staff. I sincerely appreciate your effort and thank you for trying your best, people. Well worth buying!The Distillery Network Inc Response
07/14/2023
ThanksThe Distillery Network Inc Response
05/08/2024
We are grateful that you took the time out to leave us a review.Review from Krystal U
5 stars05/16/2023
after i left my original review about this business, The owner contacted me directed and had apologized for the delay and the mix up with the package being delivered to the wrong address. After discussing things he made sure that the product was shipped to my correct address with 3 days and I had it at my door within less than a week. Amazing service and will be ordering from them again. Btw, the product is absolutely perfect and beautifully made. very impressed with the product, price and service now. thank you so very much again for sorting things out.The Distillery Network Inc Response
05/08/2024
We are inspired to keep moving forward by your 5-star review, which also sets the bar for excellence in everything we do.Review from Kurt R
1 star04/16/2023
Coming up on 9 months still nothing. Every email is we’re working on it or it’s in production. Does it really take this long?The Distillery Network Inc Response
05/08/2024
Sorry it took so long. We severely oversold and had limited options. Please know we learned our ****** in regards to overselling and we commit to only sell what is in the box as of the beginning of 2024. We definitely understand your frustration and apologize sincerely for any disturbances we caused you.Review from Samuel P
1 star04/14/2023
Been waiting 6 months, asked for an ETA or a refund and have received neither. They should not take orders if they don’t have the capacity to fulfill them.The Distillery Network Inc Response
05/09/2024
Sorry it took so long. We severely oversold and had limited options. Please know we learned our ****** in regards to overselling and we commit to only sell what is in the box as of the beginning of 2024. We definitely understand your frustration and apologize sincerely for any disturbances we caused you.
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