ComplaintsforEmerson Ecologics/A Fullscript Company
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed Up for a new account and was told it was active. I placed a first order. Before the order was shipped, i was contacted by the company and asked some questions about my business. I answered accordingly. I was than told my account would be reviewed within 1-2 days. It took much longer for them to review only to find out I’m being accused of resale from a supposed brand parter who has failed to contact me about their accusations. I was than told my account will remain closed even though I never ordered from this company before. I think this is disgraceful business practice.Business response
08/29/2022
While we appreciate your frustration, we have strict business rules that we must adhere to. Please note that our average review time for new accounts takes 1-2 days, and at times may take longer due to demand. For more information please review our site Terms of Sale. If you would like to discuss our processes in more detail, please let us know and our Compliance Team can reach out to you directly.Initial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 8 I received a package by USPS addressed to ********* ****** from Emerson Ecologics with 9 boxes of health supplements WITHOUT HAVING ORDERED ANY OF THEM. Emerson ecologics send also a piece of paper listing the item number, the description and the MSRP. In addition they had assigned to me a customer ID and a sales order number. I HAD NOT ORDERED OR WANT TO KEEP THESE ITEMS. What am I supposed to do? I am very upset with them.Business response
03/25/2022
Business Response /* (1000, 17, 2022/03/14) */ BBB Consumer complaint: Emerson Customer Support was able to locate an interaction from 1/10/22: o SO ********** for ******** Lxxxxx o cust# ******** o ******** is the account holder o Tracking from ee.com: ****************** I have attempted to reach the BBB consumer a few times but have not yet been successful in connecting with her Best guess at this point on what happened would be shipping carrier error; likely a forwarding label was added to this package in error o Tracking alone would lead us to think this was a billed not shipped order or a shipping error as it only shows label created status with no delivery info, delivery estimate, or tracking updates o A forwarding label would explain why the BBB consumer's name and address weren't located in Sage even though she received an Emerson package The CSA determined there was no association with ******** Lxxxxx & assured her she wasn't charged for the shipment CSA opportunities: o When the BBB consumer was unhappy with the options of disposing or donating the product, she could have set up a call tag to get the package back o Opportunity to alert management that someone had submitted a BBB complaint The BBB consumer has my direct phone number as I left her two voicemails.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.