ComplaintsforRadiant Nails & Spa, LLC
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 24th I went to this nail salon to get my nails done. I explained to the lady what I wanted and she said she could do that for me and told me the price would be $55. As she started doing my nails the price kept changing/going up I ended up paying $70 for the nails which is in what she told me before. On top of that they used dirty/ unsanitized equipment on me. I stopped her in the middle of the service to try and correct one of the many mistakes she made and she just told me it was okay and the finished product would be how I wanted.. let’s just say these are the worst nails I have ever gotten. As I was trying to correct her on how I wanted my nails the other nail tech and her client were talking about me saying “how picky I was being and how all the nail lady’s there do a great job”. This made me feel very uncomfortable. I should have refused to pay right then and there since they look so horrible I have to take them off and my experience in the salon was so bad but she put me in an awkward position so I just left. I ended up disputing it on my credit card but since I don’t really have any proof this was all verbal I don’t think I’ll get anywhere with them.Business response
07/06/2023
First of all, we’re sorry for misunderstood or miscommunication that cause thing happened . After I talked to my staff, she explained to me that the charge was $65 for full set long nails and requested shape + $5 customer gave her for tip + $1 transaction fee when customer wants to pay by credit card. There is different price for each service and we have a price list posted on the website and some in the salon. We believe a customer did not check a price list when asking for services. We’re been working there for years, all of our customers know how we work and provide services.
Customer satisfaction is our priority. If the job has not done right or unhappy, she can always come to talk to manager
I’m willing and happy to help.
Anyway, we have recognized the situation and refunded the charges.Customer response
07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.