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ComplaintsforElm Grove Companies
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Applied to elderly housing for my mother at ********************** in *********, **. Online there showed an apartment available. We went through the application process and paid the ***** fee and never heard back. I called and left multiple voicemails, spoke to the front desk and emailed but nothing. Not one reply over 3 weeks to say if the apartment was even still available. I fear that they are taking advantage of this population.Business response
04/03/2024
Please provide the name of the person who's name is on the rental application so that we can investigate this. We did recently have this happen and we did process a refund through our software. We need to determine if this is the same person and if so, why the refund did not process.Business response
04/03/2024
We have identified this applicant, refunded the fee and have spoken with and apologized to the complainant.Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On April 27, 2022 my vehicle was towed by Elm Grove Companies. I was forced to pay $285 out of my own pocket and travel a long distance retrieve my vehicle. After many attempts to communicate with Elm Grove directly, they continue to ignore my inquiries. The parking lot is not marked at each space, like the rest of the neighboring city and private lots are. There was no prior warning issued at at any time.Business response
07/27/2022
I am unfamiliar with this matter and need some additional information.
What address did this occur at?
Is ***** a resident of Elm Grove?
Does ***** have a valid parking pass to park in the parking lot where her car was towed?
Customer response
07/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17632161, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.