ComplaintsforMega Food
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Better Business Service Staff, I emailed magafoods.com to cancel since they do not have this option on their website-- which should be against the law-- and they keep sending me and charging me for the product. I have enough now to last me the rest of my life. I want them to cancel service, stop sending product, and stop charging me. Thank you, ***** *******Business response
08/29/2023
Customer reached to us on 8-25-23 regarding her subscription order that was created on January 17th 2023 to ship every 30 days using a subscription promotional code. The subscription orders shipped on Feb 16th, March 18th, April 17th, May 17th, and Aug 15th. The customer logged onto their account on May 17th to skip their June and July shipments. The same access to skip shipment is also the same location to cancel subscriptions. An email is sent out to all consumers 5 days before the scheduled shipment date of the subscriptions with a link to their subscription page to make any changes. This email was sent on Aug 11th and was opened by the consumer. The consumer refused the delivery from the May 17th shipment date that was sent via DHL (USPS) on tracking # **********************. When a package is refused, it is returned to our shipping facility, but we are not notified. We processed a refund for the May shipment that was refused in the amount of $35.67. The shipment that was sent on August 16th via DHL USPS on tracking # ********************** shows delivered on August 21st. If you would like a refund of this shipment, you would need a return authorization number and provide us with the tracking # via UPS/FEDEX, and once received a refund would be processed. Please reach out to us at [email protected] for an authorization number. We have cancelled the consumers subscription so there will not be any more shipments sent. However, for future use, please use the following steps to access and/or cancel your subscription. We can also always be reached at [email protected] and by calling 800-848-2542 which is also listed on our website, in our emails, and on our products.
To access your subscription from a computer:
Log into your account
Click the person icon in the top right-hand corner.
Click 'My subscriptions' on the left-hand side.
To access your subscriptions from a smartphone:
Log into your account
Click the person icon in the top right-hand corner.
You will see 'Order History' at the top.
Click the arrow to the right and you can scroll to click 'My subscriptions.'
To cancel your subscription once you are on this page you will:
Click ‘EDIT’
Then scroll to the bottom, and underneath Save Changes you will click ‘Deactivate Subscription’ in red.
Select a reason for Deactivating and then click ‘Continue.’
Final page you will click ‘Deactivate’ one more time and your subscription is canceled.Initial Complaint
06/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a subscription with this company. I have tried to cancel it multiple times now on their website and have been unable because the system is down. I chatted with them and they said I just had to try again when it was up. I then tried again a week later and the chat went fully ignored despite showing someone on. I called and finally received an agent named Corey and he said he could not help me on his end that they have no way of cancelling on their side. And the system is down. They keep charging me for this product I do not want. Complete scam.Business response
06/29/2022
Yes, our subscription service was down intermittently during the month of June. During this time, our ability to cancel, update or make changes to any subscriptions was limited due to updates to our site. Those impacted directly were issued free subscriptions for the month and were sent an email explaining that we were not charging for June subscriptions. After reviewing your account, we see that your subscription was sent to you on June 9, 2022 at no charge and that an email was sent to you the same day communicating that we would not be charging you as well. No further orders will be sent or charged to you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.