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ComplaintsforCiardelli Fuel Company, Inc
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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered fuel for my oil drvien heating unit. The driver alleges that he filled the tank and left a bill on my door for 246.9 gallons and $1160.18. My tank is not full it is almost empty now. I called sat 10/1 at 10:30AM and stated the mistake to Amanda. she assured me she would contact the driver and find out what happened. at 11:30 I called back and spoke to Paula she assured me Amanda would contact the GM and call me back before closure at noon. she called me back and asked me to unscreww the plunger to see if it reset. I did that and it remains at 1\8 of a tank. They are continually trying to blame it on the guage but upon knocking on the tank it is clearly empty. I have had issues prior with the driver not showing more than once. I request a technician come out and take a look she refused me service today on 10\1 and told me they would "send a truck" on Monday. I asked her have the GM call me she said he will call you Monday. They close at twelve and I feel like they were trying to get rid of me and leave for the day. I have a seven year old child and I called last week for this order. I stated for them not to charge my credit card until this was resolved. If they charge my card I intend to file chages for grand Larceny and I will have my credit card company report fraud. Luckily I am smart and have a electric heater so I can keep my daughter warm. I appreciate your attention in this matter
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.