Business ProfileforIndependent Marine, Inc.

Upon picking up my 2020 Stingray CR250 boat I noticed damage to the decal on my boat and damage to the gel-coat. When I presented my issue to John, the owner, he had Janice take pictures and agreed to take care of the issue with the damage. Seeing I did not hear from them I called June 18, 2022 after it had been over a month and no call from John. I was then informed by Janice that the damage to my boat was there when I dropped the boat off for storage in Sept.9 2020 and she had pictures of the damage on her phone which she said the technician took in 2020 and placed in my file. Now here is the issue I have with her story. I think those are the pictures she took on her cell phone when I picked up the boat in May, 2022 and told them about the damage. Why would she have pics from 2020 on her cell phone. That did not make sense to me. I asked for copies of dated pics taken by the Tech in 2020. If she had pics on her cell phone from 2020 why did she not mention that when I showed the damage to my boat in May, 2022. Now I have been a customer of Independent Marine for about 6 years. Janice made me feel very dishonest and like a thief when she accused me of trying to pass the damage off on Independent Marine. What would be my reasoning for doing that !!!! I told Janice during our phone conversation that the whole thing about the pictures being taken in 2020 was kinda of fishy to me. Anyway I guess you know I am done with Independent Marine and I suggest customers pay attention to the condition on their boat when picking it up from storage. I really do not expect them to make good on this. Now I can tell you one thing. The person that did the damage to the boat knew it. I feel like this complaint speaks volumes.