ComplaintsforThe Air Purifier Store, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
To: BBB of New Hampshire 48 Pleasant ST, Concord NH 03301 From: ** ******* *** ****** ***** *** ******* ** ***** Date: Nov 16, 2023 Subject: Poor Quality Filters/Products The Air Purifier Store, Nashua, NH This is a secondary part of an original complaint with ****** *** Manuf. - due to substandard air purifier filters. the first part has been completed by manuf. however, subsequent products were bought from an online dealer, The Air Purifier Store based in Nashua, NH and issues with defective products remain unresolved after many months: -Austin Air Purifier - $806. Bought 9/2021 -" " Filder - $257. Bought 11/2022 Despite paying a premium cost for filters that have a 5 year life claim, these products failed very early in that cycle - 4 months!Business response
01/04/2024
As indicated, we were not able to open and review this complaint until Jan 2 of this year as we thought the email was a phishing email.
I have attached our response to this customer. Please let us know if you have any questions or need additional information.
Regards,
Curtis
Business response
01/04/2024
As indicated, we were not able to open and review this complaint until Jan 2 of this year as we thought the email was a phishing email.
I have attached our response to this customer. Please let us know if you have any questions or need additional information.
Regards,
Curtis
Business response
01/04/2024
As indicated, we were not able to open and review this complaint until Jan 2 of this year as we thought the email was a phishing email.
I have attached our response to this customer. Please let us know if you have any questions or need additional information.
Regards,
Curtis
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.