Business ProfileforClarion Inn

FIRST AND LAST TIME!!!!! I will have a “one night” stay at the Clarion Inn located at ** ** ******* *** ******* ** *****. On Friday, May 27, 2022, I called the hotel and spoke to a manager name Carrie who claimed to have been working there for about 8 years and has recently became a manager. She has nursing experience and experience working with pediatric as she stated. Carrie seemed extremely nice and sweet at the beginning. Little did we know, the great experience had done a 180 immediately. May 27, 2022, my wife and I went in to book a “one night” stay for Saturday, May 28 to Sunday check out May 29 with Carrie in person. We emphasized that we only needed “one night”. I don’t know what was going on in her mind but clearly she heard what she wanted to hear and ended up booking us for Friday into Saturday instead of Saturday into Sunday. Carrie explained to me over the phone how she can book it Friday so that we can have the rate for tomorrow (Saturday). My wife went to the hotel to check in on May 28, 2022, and the key didn’t work. The key had been locked since the night we booked was supposedly over. After my wife went to the front desk and explained to the clerk how it was supposed to be for Saturday check-in and Sunday check-out, the clerk explained she will pass on the info to her manager so they can get this fixed. Carrie told me while we argued over the phone “this is my hotel, I am giving you an option”. Carrie told me if I wanted to, I can pick up and go elsewhere. I demanded for her General Manager’s name and number. Carrie refused to provide me with the information at first and eventually ended up giving me his name which is Purzish P**** her general manager’s name. Carrie told me P**** will not be in until Monday, May 30, 2022, at 11AM. Carrie made it stern that she was going to charge me for the second night and how unfortunate it was. Carrie has no idea on how to take ownership of her mistakes and honor what was emphasized in person du