Customer Reviewsfor1A Auto, Inc.

I bought a passenger-side replacement mirror for my 2020 **** Escape, the part they have pictured online is the correct picture of the part. However, what they sent was the completely wrong part, and not only was it the wrong part they sent the driver's side mirror. Clearly zero quality control for their parts. Now I'm out $20+ bucks to send it back for their "shipping label" Whatever, if they do this to 100 people a day they make $2000 a day on these "shipping labels" because they made the mistake and sent the completely wrong part. Complete c*** The customer service agents I talked to were kind, friendly, and helpful but the fact they won't do a full refund is bull. Or at the very least send me the correct part that was pictured on your website!!!!

Thank you for your recent review left for 1A Auto. We are sorry to hear the incorrect part was received. We have gone ahead and updated your return to reflect a full refund once the product is received. We apologize for any inconvenience and please feel free to reach back out to us directly if you need any further assistance, thank you.

Just spoke to 1aauto and was asking to return an order that I purchase back in Sep 23 that I tried to return it in Oct 23 but the shipping label did not scan at the *** store. I understand its 223 days since but I had to leave for work in another continent the next day and could not reach out to them. Just got home and 1aauto is saying they refused to take the order back nor issue any credit when it wasn't my fault for the shipping label not working. Terrible ***************** His advice was to use **** to resell the parts. This company must be really desperate refusing to do the honorable thing and make an exception. The item is unused, did not open and in original packaging. I guess a tough ****** learnt, be cautious where you get your auto parts. In any case I will highlight this with **** the *** to see if any exceptions can be made.

Thank you for taking the time to leave a BBB review with us. We are only able to accept back items within 60 days of purchase. We apologize for the inconvenience.

TERRIBLE CUSTOMER SERVICE. I was sent the wrong parts for my repair (which arrived late, but whatever), but then they wanted me to pay 50$ to ship the wrong part back to them. I then was sent into a Kafkian email nightmare with their frustratingly ineffectual AI customer service. When I tried to call customer service, it was hours of waiting on hold to ultimately get disconnected. If you like wasting time and money - then this is the business for you! I should have just ordered from Amazon or Autozone.

Hello,We understand that incurring the cost of shipping fees may be unfavorable. Wed be happy to make an exception and cover the freight cost on your return. A prepaid shipping label has been sent to your email address. This email will be from **** When searching for your label, please be sure to check both your inbox and spam folder. Please print out the label, attach it to the outside of the box, and ship it back at your earliest convenience.Once your order is returned and inspected, we will be able to issue your refund. We estimate this process to take up to five business days to reflect back to the original form of payment. Please keep in mind, in order to receive a refund, a returned item must be in new, uninstalled condition. An installed item is not eligible for a refund.Please let us know if you have any further questions.Your Reference ID #:************ Thank you,**** 1A AutoCustomer Service Hours of Operation:Mon-Fri 8:00am-8:00pm EST Saturday 8:00am-4:30pm EST Visit us at: www.1aauto.comOrder Line: ************** Need to return or replace your order? Just click here to process your return on our website! - Returns Need to track your recent order? Click here: Order Tracking

Got shocks for Christmas and just now getting round to putting them on and it’s the wrong part. They said it’s my fault for ordering Honda fit instead of Honda pilot and that’s ** it was highlighted in red saying Pilot

Thank you for leaving a review for 1A Auto. Your feedback is important to us, and we are sorry to hear you encountered an issue with your order. We have emailed you directly so we can work to get this resolved for you.