![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBlue Mountain Guitar Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a used, 1989 ****** 175 guitar, from Blue Mountain guitar on 04/02/2024 for $3099. It came with a 7 day return policy.I didn't hear from blue mounting for a week. I received no receipt, no invoice. On 04/08/2024, I called them and the number had been disconnected. I contacted ********** and disputed the transaction.I received it on 04/08/2024. I contacted ***** and canceled the dispute.However, the guitar had a broken neck and cracks in the top.I took it to Jancar Guitar Repair on 04/13/2024 for an evaluation and was advised by ********************* that I should return it as it would be too expensive to repair and would be worth far less than the sale price.I advised Blue Mountain Guitar of this and they agreed to allow me to return for a repair and sent me a return shipping label.I shipped the guitar back to them on 04/15/2024.They received the guitar back on 04/17/2024.They still have not processed a refund. The owner told me he could not refund my money because his bank indicated that they have not received the funds from my original purchase. ***** indicated that there is no dispute pending and that they have paid the merchant's bank. For several days I have messaged the owner on his person cell *************) asking for an update on the refund but he is no longer replying to me.***** is saying they cannot help because they have paid the merchant and the merchant is saying he cannot refund me because his bank has not received the funds.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.