6 Customer Reviews
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Review from Joshua P
1 star05/03/2024
I paid nearly $30 for expedited shipping on my order. I paid on a wednesday and expected it to arrive before the weekend as it is a gift. The item wont arrive for another 4 days even though I paid for 2 day shipping. I called Sig Sauer and they told me theres nothing they will do for me. I could have just gotten free shipping had I known it would take 5 days to get to me. This company has no customer support either. Youd think for us customers paying premium price on items, there would be more support. Unfortunately, Sig is losing a valued customer in me. Customer service spoke condescendingly as well and I was rudely asked DID YOU READ THE SHIPPING POLICY? Um nowhere in the shipping policy does it say that if I pay for expedited shipping, it will arrive in 5 days and Ill get no customer support. I wish I could have been refunded the $30 I paid for expedited shipping but unfortunately, Sig Sauer does not value its customers.
Sig Sauer Inc. Response
05/06/2024
I apologize for your experience with our support team and shipping expectations. I've notated your account to get 10% off and free expedited (Next Day Air) shipping on your next order. Just call us so we can manually make these modifications before placing the order.Review from Jordan C
1 star03/29/2024
Sig Sauer lost a longtime customer. I paid $24.95 for expedited shipping on an $11.99 taper cap and it won't arrive until 5 days later, which is too late for my trip. I reached out to customer service and was given the run around, told it was my fault, and that I have to eat the shipping charge. Between the egregious shipping cost and the attitude from customer service, I will never buy another Sig product again.Sig Sauer Inc. Response
04/01/2024
Sorry you had this experience. Should you need to place another order with SIG SAUER, I've notated your account that the next order would have free expedited shipping. Per our shipping policies, orders placed after 12EST will ship out the next day. I apologize for any inconvenience this may have caused. ******************************************************Review from Cody V
1 star03/07/2024
Customer service sucks!!!!!!?? I bought a tango 4 6-24x50 mrad paid just over 900 bucks for it, the windage was screwed up so I sent it in and I received an email they are sending me a new whiskey 4 5-20x50 that sells for $475. Called up sig and they told me that’s there replacement for the tango but I lose over 500 dollars?????? how does this makes sense. Sig sauer are ******** people over!!!!!!!!Sig Sauer Inc. Response
03/08/2024
We've reached out with alternatives and come to a win/win solution. Sincere apologies for the lack of communication on the initial replacement.Review from Quinten W
5 stars12/20/2023
My Package had been stolen due the shipping courier not delivering the package as directed. I reached out to Sig Sauer to get a “claim release form” as instructed by the delivery company. Adam, is the individual I spoke with and I felt like he was being very condescending stating “well there’s a picture that package was delivered” This was the reason I filled the claim with FedEx. They messed up! I don’t have time to keep repeating myself and being accused of lying is how I felt when so spoke to Adam. To my surprise, Adam said he’d get another one shipped out to me ASAP. A few weeks had passed since the phone call, I heard nothing. Come to find out Adam decided to back order my item with no upcoming delivery date. I spoke with a representative by the name of Chris and he was the most helpful person that I had come across. He had the item ship out to me the same day. I believe as consumers we need to recognize people that go above and beyond the help costumers feel appreciated. Chris handled this issue with the utmost professionalism. Thank you Chris, keep up the good work and I wish you a great upcoming year.Review from Carlos D
1 star12/14/2023
Purchased 2 mags nov28 with expedited shipping which was 25 dollars extra total 130 never received the mags I called got ran around about a refund that never happen so for my boys trip had to purchase in store called again before thanksgiving only to find out they never put a refund in only a credit didn’t want a credit I wanted a refund. Then was told I lose the 25 dollars shipping only can be put on a credit im disappointedSig Sauer Inc. Response
12/15/2023
Our sincerest apologies for this shipping and return incident. Both the credit for the magazines and shipping will be expedited. Should you decide to give us another chance, your next order will have free expedited shipping and will be discounted, just call us to manually place the order over the phone.Review from Henry S
2 stars09/20/2023
Customer service is lacking. Thank God the firearms are not the problem. Ordered a laser optic and the 2 mounting screws are teeny tiny and one was cross threaded in at the factory so just trying to get the 2 out to install the optic was impossible. One came out other stripped the allen head. Used a tiny reverse drill bit and tried to back screw out and drill off the head instead as screw was that seized in. Took 3 attempts with locking pliers to remove the rest. Surprisingly the ther screw ran in and out that hole fine so I messaged and was instructed to call sig. Sig says we don't have those screws separate so they want to send me a return label. I waited a week and checked spam folder too. Nothing. Went to ace and found the screws for 75 cents each. I got 4 so now I have spares if needed as I have the a flashlight with same screws on it on my other p365. Hope the service on firearms is better than on optics but typically if service is lacking....it's lacking.Sig Sauer Inc. Response
09/26/2023
*****, my sincerest apologies that we didn't complete the process as stated in the phone call. We pride ourselves on having industry leading customer service and you shouldn't have received anything short of that. I'll contact you directly for additional resolution.
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