Business ProfileforWIN Waste Innovations

They want you to sign a contract, but still will raise your bill. If you call and complain about your bill being raised, they suggest a NEW contract, but the bill will continually raise each year. Had I known my bill would increase for the first contract I would have never signed. Which I signed with Waste Away. As soon as Win Waste took over they raised the bill for "gas prices" then raised it again a few months later for no reason. It went firm $89 to $119 in a few short months after Win Waste took over. Greedy company.

To whom it may concern, my name is *******, and I am a supervisor here at Win waste innovations. After review of your account, I want to address some of what you said. In 2023, you as a customer were paying $86.00. This was from 1/1/2023 - 8/1/2023 (during the acquisitional period). After we acquired Waste Away. We did try and maintain things as they were, so that there was a smooth transition. However, upon coming over to Win Waste Innovations, there was an Increase. 9/1/2023 your monthly cost went from $86.00 to $98.98. that was a $12.98 increase on your 2yd container. This was not in relation to any fuel cost at the time but was a standard price increase. Then from 9/1/2023-6/1/2024, we kept this price as such, with no added fees. Starting 7/1/2024, we did another price increase where you saw your cost jump from $98.98 to $119.98. This again was a standard price increase to accommodate for operational costs that have been on a steady rise over the last few years. While I understand the frustration, the contract not only protects you as a customer, to make sure we as a company are providing a service but also covers our company as well as the cost of doing business continues to go up. While we have tried to keep things internal and cover all costs as a company, our business model and operational maintenance can no longer support that and now we have had to put some costs ( fuel, recycling, environmental etc ) towards the customer. This is a standard business practice that all haulers, airlines, mobile providers and more use, to make sure they are able to provide the quality of service you seek. As of right now, I do not see another increase coming down the pipeline, but I do not have the ability nor the position to see such things until they hit. Furthermore, It appears that on 9/16/2024 at 10:57am you called and spoke to one of our care agents. After listening to the call, our agent tried to assist you with and advised you that we could work with you and decrease the cost. They even went a step further and offered to lock this in for 12 months with the added of the cost not going up more than 10% over years 2 and 3 (should they increase). Unfortunately, at the time, you refused the offer, as we couldn't lock the price in for a 3-year period. Also, during the call it was also mentioned about the possibility of cancellation, which the customer care agent advised that you would be legally tied to the contract and would be subject to liquidated damages as it states in section 7 of your contract. This Agreement is binding upon and inure to the benefit of and enforceable by permitted successors and assigns, including any direct or indirect successor by purchase, merger, consolidation or otherwise. We want to continue with you as a customer and want to resolve what we can but there are certain parameters that we as a company have in place that we need to follow. If you have any questions, please feel free to reach out to our care department *************