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ComplaintsforTom & Dale's Autobody Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dropped my car in May, 2022. He said it would take a week to fix it. I had a rental car and turned it in after one week and called to get my car. He promised it by Wed of the next week. A week went by and another false promise for another week. Meanwhile I am without a vehicle. A month goes by and a couple more false promises, and still no car. It was promised again to be done this week. Its now the middle of the week, and my car is still in the lot outside, no one is working on it. It has now been almost 3 months. Lies and promises keep coming, but no work is done. I need my car!Business response
08/17/2022
There where delays in getting parts that were back ordered. And when they parts finally arrived we were working on other cars. We are trying to work car back into schedule. I talk to customer 8-17-22. to let them know it would be done by 8-26-22.Customer response
08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17725844, and find that this resolution is satisfactory to me.
Sincerely,
***** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.