ComplaintsforSeacoast Turf Care, LLC

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Seacoast Turf Care aerated my lawn on Sept. 29, 2023. I advised the tech that I did not see seed coming out of machine. My lawn is severely damaged this spring.This spring, I contacted the service manager, *******************, who visited my property and stated there was no germination of new seed and that he would do another aeration this spring.In contact with other lawn professionals, including *******, it was determined that aeration in the spring is not recommended especially since they completed it last fall. However, slice seeding is the optimal approach. They do not have equipment to do the slice seeding. So I contacted another reputable firm and I was quoted $1,800.My request is for a refund of the poorly executed aeration fee of $316.I spoke to ******, salesperson for my account, and he is unwilling to refund the money.I also terminated any future services with this firm.

  Business response

  05/03/2024

  ************** has been a customer of ******************** for less than a full season.  He signed on with us in mid-June of 2023 after utilizing another lawn service prior to that. 
  

  Based on our computer system documentation, we have had many interactions with ************** in person, over the phone and via email over the course of the time he has been a customer. The property did have landscape work done during the portion of the season we serviced the property last year that did impact the timing of some of our applications. 
  

  We were contacted by ************** in August of 2023 and informed he would like Seacoast Turf Care to aerate and overseed the front and back areas of his lawn only.  This was since he was having the side lawn re-landscaped, hydroseeded and sod installed.  We had the service scheduled for August 23rd, but the decision was made not to do the service as all the landscaping was not fully completed enough for us to do the service.
  

  On September 26th, ************** reached out to us to schedule the aeration and overseed once more as the landscape work had been completed enough for us to do the services. 
  Our technician completed the aeration and overseed service on September 29th.  ************** praised the technician onsite and called our office to state that he was very happy and pleased with the technician being very careful and taking his time on his lawn.
  

  In late February of this year ************** contacted us to express his dissatisfaction with our previous year services and requested a lawn inspection.  Our Service Manager visited the lawn the first week of March.   An agreement was made that we would perform another aeration and overseed at no charge to **************.  Most aeration and overseed results are not seen fully until around Memorial Day of the following season but we agreed to complete this service in the spring.  It is not the recommended time to do this service,but it is still a viable service in the spring depending on the situation.  We felt to please ************** we would get it done for him at no charge.     
  

  In April of this year ************** reached out to our Operations Manager as he was concerned about animal activity on the lawn and was concerned about grubs.  We had not applied a preventative grub application the year prior as his previous company applied it and it was also outside our service window at that time. At this meeting it was determined that there was a skunk issue, but no grubs were found.
  

  On the third week of April this year our technician applied the first application to the lawn.  Only fertilizer was applied for this service as crabgrass pre-emergent would have impacted our ability to do the no charge aeration and overseed this spring.
  

  ************** contacted us in the last week of April to discuss the spring seeding.  It was explained to ************** that everything was all set for the spring service of seeding &aeration to be done at no charge.  Our Sales Manager then met with ************** in person on May 2nd to discuss everything.  They discussed various plans to service the property this year.  ************** asked about slice seeding as a service and asked if this was a good service.  It was explained that this is a good service,but it is not what we agreed to do at no charge.  Slice seeding is more costly and time consuming and is not a service we offer. 
  

  ************** then asked us to pay for the slice seeding or a portion of it which was not what was agreed upon. He then terminated his services with us at that point. We agreed to waive the cost of the first application for $82. 
  

  We have attempted to work with ************** and have offered free services and credited services rendered.  I feel we have done all of this in good faith and feel we have fulfilled our obligations.  

  Customer response

  05/06/2024

   
  Complaint: 21656085
  
  I do not accept the business's response as a resolution to my complaint because: 

  For the most part, their response was accurate with the exception of a few key points:

  1.  There was no hydroseeding.

  2. Yes, I did praise the tech that did the overseeding.  I stated he was a nice kid and worked hard.  However, I could not comment on the quality or results of the seeding as it was just completed at that time.  I did inform the tech that there was no seed coming out of the machine.

  3. Yes, the service manager, *******************, did visit with me in April 2024.  He stated "there does not appear to be any seed or new germination that should have occurred in the fall last year post aeration".  He said he would personally redo the aeration this spring and have my lawn look as good as it was before their service.  I provided him pre-aeration photos of my lawn.  I agreed not to cancel my lawn care servicess as long as *** would personally take care of it as he instilled confidence in me.

  4.  I followed up with Seacoast and ****** stated that it would be some tech but not ***.  He said that *** does not do the scheduling.  I informed ****** that this was the agreement.  He did not agree with the plan.

  5.  ****** visited my property, unanounced, on May 2 to review the matter.  He kept referring to how I praised the tech that did the work.  He was not understanding the difference between a praise and quality results.  I advised that I wanted to terminate my services.  I did advise him that several professional companies, including *******, that aeration in the spring is not recommended but rather, slice seeding is a better approach and he agreed.  ****** advised that they do not have a slice seeder.  So I asked if his company would absorb the cost of $1,800 for another company to slice seed.  He said he would not do it but would do the aeration, AGAIN, to resolve the matter.  At that point, he agreed to waive the $82 for the most recent spring fertilization service and we terminated our relationship.

  I am asking for a reimbursement of the $316 for the aeration for the poor workmanship and damge to my lawn.  I am not asking for the $1,800 to fix my damaged lawn.

  Sincerely,
  
  *************************

  Business response

  05/07/2024

  Based on ****************** last response I am willing to reimburse a total of $234.00.  This is a refund of the service completed last fall less the application cost of the visit this spring which was done in good faith and prior to this request.  I do not agree that the full results of the service completed last fall will be determined until a few more weeks of warmer temperatures and warmer soil temperatures.  While aeration & overseed is not recommended in the spring it still can be done as long as there is a plan in place.  Seeding a lawn in the spring in general is not recommended based on the inability to apply crabgrass prevention.  Slice seeding is an entirely different service that is much more labor intensive and much more expensive. 

  Customer response

  05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  05/14/2024

  Hello ********,

  As we discussed, I wish to re-open this claim and request that Seacoast Turfcare provide more details on the reimbursement of the $234 that they agreed to in this settlement.

  When can I expect this reimbursement and what method will it be (check, etc.)?

  Sincerely,

  ****************************

   

  Business response

  05/15/2024

  The check was mailed on Friday May 10th.   `

  Customer response

  05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

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