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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Four years ago, we put on a new metal roof from Jancewicz & Sons that cost $64,000.00. There has NOT been one year since that this roof did not leak and cause damage to my home. We signed a repair contract in June. The crew came out this week to remove a big portion of my roof along with the wood and foam insulation, and to reinstall new components as needed. This is not what happened. The crew did not complete the job according to the signed contract. They only removed 2 metal panels, took a look and stopped. When we questioned them as to why they were stopping, they said they are doing what they were told to do. Although they replaced the 2 panels they removed, they did not follow the contract or solve the leaking issue. Very disappointed. I would not recommend this company to anyone.Customer response
07/25/2023
Date Sent: 7/24/2023 10:29:51 AM
The crew that was at my house doing the work told me that the Sales Manager that was working with us would be visiting that same day to address issues of the contract not meeting the scope of work performed. They said he would be here at 1:00 pm. He never came. He never called. For a company NOT to do the work of a signed contract is unacceptable. How could we ever trust this company again?Business response
09/01/2023
After conducting an internal review of the claim regarding the “Roof Investigation Repair Contract” not being completed as agreed upon, we have found the client’s complaints are valid and the scope of work was not executed fully.
The ******** have been contacted about executing the “Roof Investigation” as specified.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.