ComplaintsforOver The Top Home Maintenance LLC
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 1st, Over The Top came out to fix a leak in my roof. A roughly 10 by 12 foot area of my roof was replaced. Not only was the leak not fixed, but this company damaged a pipe for my plumbing system. This has resulted in a bigger leak and water damage to the ceiling in my home. After contacting the company, they are refusing to take responsibility or fix the damage, despite another contractor having verified that the pipe must've been broken during their repairs. I paid $700 to not get what I paid for and receive additional damage to my home.Customer response
11/07/2022
Hello,
After posting a negative review on several sites such as Google, and initiating this BBB complaint, the company eventually reached out to me to resolve my complaint. The complaint is now resolved and I no longer have a leaking roof or a broken pipe. I’m satisfied with the result despite the annoyances required to get there.
Thank you,
****** ******
P: ***** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.