ComplaintsforLens Doctors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid over 1,000$ for two pairs of glasses with the max protection and best lens you can get because I work in maintenance. Doing as instructed for cleaning plus rinsing they still developed scratches. I already had to waste my time for warranties that was used up within 4 months. I now have 500$ glasses that just have screws popped out and broken. Because of the spring loaded arm and odd sized screw a glasses repair kit won't work. My time is worth way more than these and I demand a refund for both they can have both pair back. The staff was extremely friendly but the quality is TERRIBLE. I require a refund so I can spend my money at a reputable eye doctor. I will now suffer from headaches because of these glasses being broken/scratched. Their scratch resistant claims are FALSE if I'm doing everything they instructed and still get scratches also my frames just breaking while walking is ridiculous. If I was on my motorcycle and this happened I could've been severely injured!!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.