ComplaintsforPlymouth Ford, LLC

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In January of 2024 I purchased a vehicle from Nucar of Plymouth. I had been working with a salesman for quite sometime and he knew my budget and what I could afford. After months of searching we found a vehicle that fit my needs/budget. He knew I used everything I could for the down payment required. I was never told that the tax, title and registration was not included in the financing. Ive purchased many vehicles, including in ************* and *** never had to even ask about it, it was just done. I understand that maybe I should have asked but I think its his job to let me know of any out of pocket expense like that. Especially given that he knew my exact situation. I feel as though he knew I couldnt get the approval from a bank with the added expense so he didnt mention it because the deal wouldnt do gone through with that added . I can not afford to register it at this moment. Im unsure what to do. *** tried communicating with the employee but hes been no help. To say Im disappointed is an understatement. When I signed the papers, I was under the impression it was included in the final number. They ware unwilling to help me resolve this in any way. I now have a vehicle that I am unable to drive but make a monthly payment on as well as full coverage insurance. I just want them to make it right.

  Business response

  06/04/2024

  In reviewing the complaint as it refers to the Vermont taxes not being included in the financing of the guests vehicle.  It is not normal practice for our business located here in ** to include the payment of out of state taxes in the financing.  Unless it is specifically requested by the guest for us to do so.  Our paperwork in more than one location points out that the taxes are not included and that at the time of sale nothing further was owed to the guest after completion of the paperwork.  However based on what we are reading here.  It appears we could have done a better job of making the step such as taxes and registration that would need to be done after the purchase more clear to the guests.  As we do not know what was or was not said with certainty.  We have chosen to make the customer whole by providing the tax check with confirmation of registration.   We will use this instance to ensure we are ******* clear with all future out of state guest on what both their fiscal and other outlined responsibilities will be post sale. 

  Customer response

  06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was looking online for a vehicle. I found one and showed an interest in it. The dealer was super pushy about selling me a vehicle, even when I made it clear I was still in the "looking" phase. He took it upon himself to schedule delivery of a vehicle to my home. Even when I expressed concerns over not having any details (year, make, model, price, details about the vehicle, milage, price, financing terms; length of loan and interest rate,etc.) And expressed CLEARLY that I wasn't ready to take possession of a vehicle I didn't have full info on. He still sent a vehicle and people to deliver said vehicle. My neighbors have notified me that the driver (?) has been pounding/kicking my door and trying to open it. I am not at home. I do not want this vehicle. I made that clear. I have not signed any documents. I am not even remotely impressed with the lack of professionalism displayed by this company. The actual salesman is named ****

  Business response

  01/31/2024

  Thank you for bringing this to our attention. We apologize for how you felt this transaction transpired. We strive to give all our clients a positive, professional and transparent experience.  After reviewing the documentation and history of this transaction-which was done primarily through text messages and email, the details of the vehicle, loan terms, interest rates, and money down requirements were all disclosed.  We also sent the vehicle identification number, pictures and mileage per your request so that you could notify your insurance company.  We arranged a time with you that worked with your schedule to deliver the required paperwork to your residence in Vermont.  Unfortunately, the message you sent to us that morning that you were not going to be available was received well after our drivers had left to meet you.  After this day we made several attempts to contact you to finalize the deal and address any additional concerns you may have had.

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During repairs of my 2019 Nissan Rogue for a wheel Bearing @ *** ***** in Plymouth N.H the technician BROKE my ABS sensor. The service tec to me that THEY broke it and it was my responsible to pay for the the part that they BROKE.

  Business response

  08/23/2023

  We brought this car in with no appontment to help a distressed customer got her vehicle  fixed same day and returned the sensor that broke was not a result of tech error or carelessness

  but due to unlike materials together normal corrosion due to brine and salt i will say 75 percent of similar repair performed regardless of brand make or model result in sensors breaking trying to remove and swap over . no fault due to tech error at all 

  Customer response

  09/20/2023

  Could you please explain to my WHY THE SERVICE TEC SAID I WISH YOU WOULD HAVE TOLD ME YOU WERE GOING TO CALL THE BBB BEFORE YOU MADE THAT CALL THEN LEFT TO GO TALK TO SOMEONE AND CAME BACK AND WAS VERY RUDE TO ME AND JUST A FYI I HAD THE OTHER SIDE DONE WITH NO PROBLEMS I WAS ALSO TOLD THAT WOULD PROBABLY HAPPEN TO THE OTHERSIDE ..

  Business response

  09/21/2023

  Visited with customer, resolvelved the questions under customers concerns

• Initial Complaint

  08/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I arrived at Nucar Ford of Plymouth on 8/4/23 responding to an advertisement for a 2020 Ram 1500 Big Horn/Lone Star (********************) listed for $35,781.00. I met and was told by employee Ruth Stephenson that the vehicle was not there, as it was at another location. The agent claimed I could still purchase it, as it was in stock through their website, but she would need to verify. Despite this, Ruth then informed me that I would still need to obtain a loan and place a deposit down to move forward with the transaction to secure the vehicle. This writer and Ruth then considered and accepted the offer for both the sale of my vehicle ($18,500), and the total price of the new vehicle ($35,781). This writer then used my debit card to place $3,000 as a deposit and form of acceptance while being approved for a $12,281 loan through Navy Federal Credit Union. Once this writer deposited, he asked about signing papers and Ruth stated that they were not ready and that "accounting" would be preparing them pending the verification of the vehicle. This writer then left for work and was informed that the car had already been sold at 5:00PM. Ruth then offered the deal to purchase a newer truck by one year with a smaller engine and 10,000 more miles (inferior product) for the same price as the original deal was set to. This writer refused this and then was told that another option would be to purchase a more expensive truck. When this writer then inquired about if the inventory issue was a frequent issue, she stated "most vehicles are indeed available...however some of the vehicles have pending deals and unfortunately don't come off the site until paperwork is completed", but required a loan, causing a hard inquiry and negative affect on my credit, and deposit to move forward with a verbal contract that was established through an offer consideration and acceptance. Which the agent has refused to honor, or take into account for following offers.

  Business response

  08/12/2023

  As of August 12, 2023 the client and Nucar Ford of Plymouth were able to reach an agreement and the client took delivery of a vehicle. 

  Customer response

  08/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

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