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Find a Location

Northeast Credit Union dba Lighthouse Credit Union has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Northeast Credit Union dba Lighthouse Credit Union

      100 Borthwick Ave Portsmouth, NH 03801-4115

    • Northeast Credit Union dba Lighthouse Credit Union

      PO Box 1240 Portsmouth, NH 03802-1240

    • Northeast Credit Union dba Lighthouse Credit Union

      730 Main St Berlin, NH 03570-2431

    • Northeast Credit Union dba Lighthouse Credit Union

      1 S Main St Concord, NH 03301-4810

    • Northeast Credit Union dba Lighthouse Credit Union

      199 White Mountain Hwy Conway, NH 03818-4213

    Business ProfileforNortheast Credit Union dba Lighthouse Credit Union

    Credit Union
    Multi Location Business

    Additional business information

    Additional Info:
    This firm has branches in Dover, Rochester, Manchester, Concord and the Portsmouth Naval Shipyard.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Northeast Credit Union dba Lighthouse Credit Union has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Northeast Credit Union dba Lighthouse Credit Union

        100 Borthwick Ave Portsmouth, NH 03801-4115

      • Northeast Credit Union dba Lighthouse Credit Union

        PO Box 1240 Portsmouth, NH 03802-1240

      • Northeast Credit Union dba Lighthouse Credit Union

        730 Main St Berlin, NH 03570-2431

      • Northeast Credit Union dba Lighthouse Credit Union

        1 S Main St Concord, NH 03301-4810

      • Northeast Credit Union dba Lighthouse Credit Union

        199 White Mountain Hwy Conway, NH 03818-4213

      Location of This Business
      100 Borthwick Ave, Portsmouth, NH 03801-4115
      BBB File Opened:
      5/6/1992
      Years in Business:
      88
      Business Started:
      6/16/1936
      Type of Entity:
      Corporation
      Business Management
      • Kristen Simpson, Senior Member Care Manager
      Contact Information

      Principal

      • Kristen Simpson, Senior Member Care Manager

      Customer Contact

      • Chris Parker, President/CEO
      • Kristen Simpson, Senior Member Care Manager
      • Sean Tipton, VP, Member Care

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/30/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      This company has charged a fee by banking error and is refusing to refund. I have a protection fee against this and am bot able to use apparently. This company needs to have internal investigation as I asked why this would happen and was told another fee would occur if not fixed immediately. I am trying to not seek aid in this and am asking this company to immediately refund the 32 it has incorrectly taken. I will leave this bank and go to another if needed.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sandra R

      1 star

      03/13/2024

      Dose not report acutely or timley to credit bureaus. This bank is a disgrace.

      Northeast Credit Union dba Lighthouse Credit Union Response

      03/14/2024

      Dear ****** ******,

      In an attempt to reach you, we are unable to locate your membership with the information provided. Northeast Credit Union reports to the credit bureaus every 30 days. If you are utilizing third-party applications, for example, Credit Karma, those applications can sometimes update their information 30 days beyond when we report to them.

      You have the right to dispute any inaccurate information in your credit report. If you find mistakes on your credit report, contact the consumer reporting agency. The credit bureau will send the dispute form to the institution in question.  All disputes must be responded to in a timely manner per dispute response date.

      By mail: Experian  PO Box 2002 Allen, TX 75013
      By phone: 1-888-397-3742
      Online:  www.experian.com
      TransUnion: 1-877-322-8228
      Equifax: 1-800-685-1111

      If you would like to discuss your concern further, please call Northeast Credit Union at 603-559-1667 so we may be able to assist you. 

      Sincerely,
      Latisha H*******
      Elevated Care Specialist

      Local BBB

      BBB Serving New Hampshire

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