Business ProfileforNortheast Credit Union dba Lighthouse Credit Union
Additional business information
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 100 Borthwick Ave, Portsmouth, NH 03801-4115
- BBB File Opened:
- 5/6/1992
- Years in Business:
- 88
- Business Started:
- 6/16/1936
- Type of Entity:
- Corporation
- Business Management
- Kristen Simpson, Senior Member Care Manager
- Contact Information
Principal
- Kristen Simpson, Senior Member Care Manager
Customer Contact
- Chris Parker, President/CEO
- Kristen Simpson, Senior Member Care Manager
- Sean Tipton, VP, Member Care
- Additional Contact Information
Email Addresses
- Complaint
- Inquiry
Customer Complaints
19 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joseph L
08/20/2024
Northeast Credit Union dba Lighthouse Credit Union Response
08/23/2024
Dear ******,
I have reviewed your account history with the credit union. Our records show we had attempted to work with you regarding the loan. Our ***************************** reached out to you 18 times where they spoke to a live person, sent 14 emails that were responded to with an acknowledgement of debt and promise to pay, and 8 auto generated letters were mailed to the address on file, all prior to the repossession. The loan was 92 days past due, at the time the repossession order was sent.
We have fulfilled our obligations and provided the necessary assistance during this time. If you have any further questions or concerns, please reply to the BBB review, or contact us directly at ************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.