8 Customer Reviews
Review from Joseph L
1 star08/20/2024
This bank is way bad they dont help you they will make loss the car after they aprove your loans never go behind not even a month behind with this bank they are thief my girl am I got aprove with this bank worts decision ever they never will understand your situation not matter if you get fire bad business care only about they cash ?? they even change the name of the bank to light house of thief hope you guys get punished for all the effort good people do useless people they are good to work with you will regret it light house
Northeast Credit Union dba Lighthouse Credit Union Response
08/23/2024
Dear ******,
I have reviewed your account history with the credit union. Our records show we had attempted to work with you regarding the loan. Our ***************************** reached out to you 18 times where they spoke to a live person, sent 14 emails that were responded to with an acknowledgement of debt and promise to pay, and 8 auto generated letters were mailed to the address on file, all prior to the repossession. The loan was 92 days past due, at the time the repossession order was sent.
We have fulfilled our obligations and provided the necessary assistance during this time. If you have any further questions or concerns, please reply to the BBB review, or contact us directly at ************.Review from Sandra R
1 star03/13/2024
Dose not report acutely or timley to credit bureaus. This bank is a disgrace.Northeast Credit Union dba Lighthouse Credit Union Response
03/14/2024
Dear ****** ******,
In an attempt to reach you, we are unable to locate your membership with the information provided. Northeast Credit Union reports to the credit bureaus every 30 days. If you are utilizing third-party applications, for example, Credit Karma, those applications can sometimes update their information 30 days beyond when we report to them.
You have the right to dispute any inaccurate information in your credit report. If you find mistakes on your credit report, contact the consumer reporting agency. The credit bureau will send the dispute form to the institution in question. All disputes must be responded to in a timely manner per dispute response date.
By mail: Experian PO Box 2002 Allen, TX 75013
By phone: 1-888-397-3742
Online: www.experian.com
TransUnion: 1-877-322-8228
Equifax: 1-800-685-1111
If you would like to discuss your concern further, please call Northeast Credit Union at 603-559-1667 so we may be able to assist you.
Sincerely,
Latisha H*******
Elevated Care SpecialistReview from Haley B
1 star03/07/2024
This was a really great credit union. When I first opened the account and within the last year I have been hacked one too many times between December 2023, and March 2024 I was hacked five times and without offer of any other service or help other than the money that was taken from me.Review from Joseph L
1 star08/07/2023
I did took a loan with this ************* after a year paying for the car my mom passed away and I did when out the country for 2 weeks I missed a payment and they reported me to the credit bureau ***** ** **** you guys don’t know **** about life and trouble you guys think is easy to repossess a car someone is paying every month without failing the real enemy’s of this country are ******* bankers not politiciansNortheast Credit Union dba Lighthouse Credit Union Response
08/14/2023
Hello ******,
For security reasons, Northeast Credit Union is unable to discuss account sensitive information via this Channel. We have attempted to reach out to the provided email to offer assistance with no response. Please call us at ###-###-#### for the Elevated Care Team so we may discuss any concerns.
Thank you,
Northeast Credit UnionReview from Brian S.
5 stars07/21/2023
Have been a member of NECU for over 50 years. Have always enjoyed excellent service in routine banking matters and auto loans. Never had even a minor issue doing business with Northeast.Review from Jessica S
1 star06/01/2023
One star is too good for them, my elderly mother in law has been with them for years with no trouble but over the last 6 months to a year or so, her car loan which has been set up for automatic payments keeps getting messed up the money is in the account but the bank can't seem to take it out on time, every month we go in the bank and they tell us it's all set and will come out and then it doesn't so far the car has been repossessed and she had to pay to get it back, then they tried to do it again after we went in there and they said yet again it shouldn't have happened, I have been in contact for 2 weeks with management and keep getting strung along with no results but more late fees , next step will be with lawyers I guess, so no I would not recommend this bank to anyoneNortheast Credit Union dba Lighthouse Credit Union Response
06/05/2023
Hello *******,
For security reasons, Northeast Credit Union is unable to discuss account sensitive information via this Channel. We have attempted to reach out to the provided email to offer assistance with no response. Can you please call us at ###-###-#### and ask for the Elevated Care Team so we may discuss any concerns.
Thank you,
Northeast Credit Union
Review from cheryl k
1 star11/27/2022
have had an error on my credit report that I owe a large balance to necu. I do not. have asked them to correct this for over 2 years. they have done nothing.Northeast Credit Union dba Lighthouse Credit Union Response
12/01/2022
Hello,
For security reasons, Northeast Credit Union is unable to discuss account sensitive information via this Channel. Can you please call us at ###-###-#### to discuss any account concerns?
Thank you,
Northeast Credit Union
Review from Donald D
1 star04/03/2022
My wife and our business account says user blocked so we cannot check online for our accounts or make payments!!!!Northeast Credit Union dba Lighthouse Credit Union Response
04/06/2022
Hello there, Thank you for reaching out. On April 3rd 2022 our online banking system experienced an outage that left members unable to access their accounts for a brief period of time. This is likely why you received that error message. If you are still experiencing issues accessing the account please contact us at ************ so that we may assist you! Thank you, Member Services
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