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          Find a Location

          Long Term Care Partners, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileLong Term Care Partners, LLC

            Government Contractors
            Multi Location Business

            Contact Information

            100 Arboretum Dr

            Portsmouth, NH 03801-7833

            Get Directions
            Visit Website
            (800) 582-3337

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Long Term Care Partners, LLC (LTCP) is a wholly-owned subsidiary of John Hancock Life & Health Insurance Company, (John Hancock), and administers the Federal Long Term Care Insurance Program. John Hancock is the nation's largest carrier of group long term care insurance. Long Term Care Partners also administers BENEFEDS, a secure website enabling Federal Family members to enroll in and manage their FEDVIP (Federal Employees Dental and Vision Insurance Program) coverage, under the oversight of the U.S. Office of Personnel Management (OPM).

            Business Details

            This is a multi-location business.

            Find a Location

            Long Term Care Partners, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              100 Arboretum Dr, Portsmouth, NH 03801-7833
              BBB File Opened:
              1/14/2008
              Years in Business:
              22
              Business Started:
              12/19/2001
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Benefeds
              Business Management
              • Paul Forte, CEO
              • Cheryl Lemai, Compliance Manager
              Contact Information

              Principal

              • Paul Forte, CEO

              Customer Contact

              • Cheryl Lemai, Compliance Manager
              Additional Contact Information

              Fax Numbers

              • (603) 433-3811
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/06/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I phoned Benefeds on 2/14/24 to specifically ask about cancelling benefits outside of open enrollment since my husband had just recently been hired by a government contractor. During this conversation I was told that once he was signed up with the new policy, all we had to do was call back with the effective date, and our benefits would be cancelled. Today, 5/6/24 we placed that call to cancel only to be told that our situation does not meet cancellation criteria, there is absolutely nothing that can be done, and we have to wait until November. A "representative" is someone whom a company allows to speak for them and do business for them. I would like for the company to own and honor the mistake that was made on their behalf and cancel our policy immediately.
              Read More
              Read 19 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Daniel J

              08/08/2022

              i guess they get paid to take my money then pay blue cross blue shield the premium then mess that up and customer service van only read a computer AT you. They get millions for horrible service to millions of us United States veterans

              Long Term Care Partners, LLC Response

              08/25/2022

              Long Term Care Partners has tried to reach you by phone. Since we have not heard back, we have also responded to you by letter.

              Local BBB

              BBB Serving New Hampshire

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