ComplaintsforWindham Professionals, Inc.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My name is ****** ******* and I was contacted by Wyndham professionals about a school loan from the US department of education that was turned over to them for collections on February 19th 2018 I was offered a payment plan to rehabilitate my school on so I completed all the documents turned them into them made every payment every month for the next 12 months thank you that this situation is over with today I find out on February 7th 2023 that they are gardening my check for this exact same school on I was in shock I thought I did everything right and now I'm being gushing I try to get into my account number * * * * * * * * * * and it's not allowing me to get into my account to even show my job that this has been paid off could someone please help me

  Business response

  02/09/2023

  February 9, 2023
  

  Ms. ***** ******, Better Business Bureau serving New Hampshire
  
  RE: Complaint of Mr. ****** *******, Complaint ID: ********
  Radius Reference No.: N/A  
  Creditor:  U.S. Department of Education
  Original Account No.: N/A
  
  Dear Ms. ***** ******,  
  
  Radius Global Solutions, LLC (“RGS”) has reviewed your complaint regarding Mr. ****** *******. Please accept this letter as our response to your correspondence. The information contained in this response is personal and confidential.
  
  We are in receipt of Mr. *******’s February 8, 2023, voicemail message, and e-mail regarding this matter. In response to the communications we received, a member of our Consumer Solutions Group attempted to contact Mr. ******* to advise him of the following information; however, was unable to reach him. Radius Global Solutions, LLC (“RGS”) formerly Windham Professionals, Inc. is no longer handling matters for the U.S. Department of Education. For assistance Mr. ******* will need to contact them directly. They can be reached by telephone, toll free, at **************.
  We trust this resolves the concerns outlined in your correspondence. Should you or Mr. ******* wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ************ or by e-mail at *****************@windhampros.com.
  
  Very truly yours,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group

  
  

• Initial Complaint

  02/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A bill from this collection agency came to my Father's address (somehow since the address isn't the same) in Cahokia Heights, IL with my name on it. The original bill was evidently from Waste Management, Inc. Acct# *********** for ** **** ** ******** ** *****-. I checked and the billing per month for Cahokia Heights is $50.40, what is presented in this "bill". However, I do not have any connection with a ** **** *** ******* whatsoever. I could not even find that address online. Windam's reference # is *******. This is not my address and I do not use Waste Management for anything, including trash pickup. I know this company picks up trash in Cahokia Heights, but I do not reside in Cahokia Heights and have my own trash pickup service.

  Business response

  02/03/2023

  Radius Global Solutions LLC
  Formerly Windham Professionals, Inc
  
  February 3, 2023
  
  Ms. ***** ******, Better Business Bureau serving New Hampshire
  
  RE: Complaint of Mr. ******* ******, Complaint ID: ********
  Radius Reference No.: *******  
  Creditor:  Waste Management Inc.
  Original Account No.: ***********
  
  Dear Ms. ***** ******,  
  
  Radius Global Solutions, LLC (“RGS”) has reviewed your complaint regarding Mr. ******* ******. Please accept this letter as our response to your correspondence. The information contained in this response is personal and confidential.
  
  Our client, Waste Management, placed an account with our office listed to Mr. ******* ******, on January 11, 2023, for assistance in gaining resolution. Upon receipt of your correspondence, we updated our systems to reflect Ms. ******’s notice to cease-and-desist, as well as his dispute and the nature of the dispute claim.
  
  Please note the account was closed from our office, on February 3, 2023, and as of this date we are no longer handling this matter. For any further assistance with this matter, we recommend that Mr. ****** contact our client directly. They can be reached by telephone, toll-free, at **************.
  
  We trust this resolves the concerns outlined in your correspondence. Should you or Mr. ****** wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ************ or by e-mail at *****************@windhampros.com.
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  ************ **** ****
  
  
  This communication is sent to you by Radius Global Solutions, LLC, a debt collector.

  Strictly Confidential – Proprietary Company Information – Not Subject to Disclosure
  **** ******* ***** ***** *** ****** ********* ***** *** ***** ******** **** ***** ********

  Customer response

  02/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  01/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In or arouns September 2022, a federal Perkins loan in my name was transferred to Windham professionals from my prior college RPI. Windham professions initially requested an accelerated payment on this loan, and when I had called them I requested a payment plan of approximately $400 per month as I can not afford to pay a lump sum for the loan at one time. I was informed by a representative on a recorded phone session that they would review my request and get back to me. I did not hear any further communication from Windham until December, when on a separate recorded phone session I was told that they wanted to fully collect the loan because I did not follow up my payment plan. I informed the Windham in December on the phone that I never received communication from Windham relating to whether the payment plan was accepted, and secondly, did not receive guidance towards a mechanism in which to begin making payments on this loan. The representative told me that they would be sure to provide a payment mechanism this time and I can restart payments. I received an email in January from Windham that I was expecting to be a payment portal but instead was another notice from Windham requesting the loan to be paid in full and threatening default of the loan. I have to date still not been provided a single mechanism with which to begin the payment plan I have discussed with Windham on the phone for the loan. All I want out of this is to stop being harassed for a loan I am absolutely intending on paying and to be provided a way to actually begin payments on the loan

  Business response

  01/26/2023

  January 26, 2023

  Ms. ***** ******
  BBB New Hampshire
  48 Pleasant Street
  Concord, NH 03301

  RE: Better Business Bureau Complaint ID- ********
  
  Ms. ***** ******,
  
  This letter is in response to your January 23, 2023, communication regarding Mr. ******* *********. Thank you for bringing this matter to our attention and providing us with the opportunity to investigate and respond. We have completed a review of this matter and we are unable to substantiate the allegations outlined in your correspondence; nonetheless, we appreciate your feedback, which provides us with the opportunity to further improve our service.
  
  Our client, Rensselaer Polytechnic Institute, placed Mr. *********’s account with our office, on September 19, 2022, for assistance in gaining resolution. On October 11, 2022, Mr. ********* requested to participate in the Loan Rehabilitation Program, with monthly payments of $300, at which time he was advised we would need to seek approval of the plan from our client. We made several attempts to contact Mr. ********* following this conversation, to inform him of our client’s approval of the repayment plan; however, we were unsuccessful in reaching him, until December 28, 2022.
  
  A Rehabilitation Agreement letter was sent to the e-mail address of record, on October 20, 2022, and January 5, 2023. The letter sent provides instructions on how payments can be made, including by phone, mail, or online. Included for Mr. *********’s convenience and review is a copy of the Rehabilitation Agreement letter, which must be completed and returned to us. A payment must be made within 30 days of the date of the agreement.
  
  For any further assistance we kindly ask that Mr. ********* contact a representative via telephone. They can be reached, toll-free, at **************. Representatives are available Monday through Friday from 8am ET to 5pm ET.
  
  Should you or Mr. ********* wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ###-###-#### or by e-mail at *****************@windhampros.com.
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  ###-###-####
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. 
  

   

• Initial Complaint

  11/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I banked my son's cord blood with ******* since his birth on 6/27/2003. On 8/24/22 I sent ******* an email cancelling the service. They had me complete another form which I completed and mailed that same day. Now Windham is trying to collect $95.00 for *******. ******* and Windham seem to feel I do not have the right to cancel the cord banking and need to continue too pay for it. Please have Windham stop attempting collection and please do not allow them to report it as an unpaid bill. I am enclosing a copy of the original email. I did not make a copy of the form before mailing it.

  Business response

  12/01/2022

  December 1, 2022

  Ms. Becca ******
  BBB Serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  

  RE: Better Business Bureau Complaint ID- 18478869
  
  Ms. Becca ******,
  
  This letter is in response to your November 30, 2022, communication regarding Ms. **** *******. Thank you for bringing this matter to our attention and providing us with the opportunity to investigate and respond.
  
  Our client, ******** Physicians Montgomery, placed an account with our office, on November 16, 2022, listed to Ms. **** *******, for assistance in gaining resolution. Upon receipt of your correspondence, we updated our systems to reflect Ms. ********* request for no further contact from us regarding this matter. Your correspondence has been forwarded to our client for their review and determination. Regarding credit bureau reporting, Windham Professionals, Inc. does not report to any of the three major bureaus on behalf of our client.
  
  Please note the account was closed from our office, on November 30, 2022, and as of this date we are no longer handling this matter. For any further assistance we recommend that Ms. **** ******y contact our client directly. They can be reached by telephone, at 1-866-668-4895.
  
  We trust this resolves the concerns outlined in your correspondence. Should you or Ms. ******* wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  800-969-0059 ext. 5681
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  

• Initial Complaint

  10/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I Have never had a contract with Windham professionals and that have not been able to provide me with the original contract completed with them

  Business response

  10/25/2022

  October 25, 2022
  
  Ms. ***** ******

  BBB Serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  
  RE: Better Business Bureau Complaint ID- 18290769
  
  Ms. ***** *******
  
  This letter is in response to your October 20, 2022, communication regarding Mr. ******* ****. Thank you for bringing this matter to our attention and providing us with the opportunity to investigate and respond. We have completed a review of this matter. While we were unable to substantiate the allegations outlined in your correspondence we appreciate your feedback, which provides us with the opportunity to further improve our service.
  Our client, *********** College, placed Mr. ****** account with our office, on October 30, 2019, for assistance in gaining resolution. On September 11, 2020, Mr. **** paid the account balance owed. Following the prior-mentioned event the account was accurately reported as paid in full. Please note that we have requested removal of the tradeline.
  
  In response to a dispute received via ******, Mr. **** was supplied with a copy of his student attendance report, account charges, and client account records, on May 15, 2020. Per our client’s financial agreement, “failure to pay my student account or any balance due to *********** College by the scheduled due date may result in my account being placed with an outside collection agency,” … “Finally, I understand that my account may be reported to one or more of the national credit bureaus.”  A copy of our client’s financial agreement can be found on their website, at ***********.edu/student-accounts-office/payment-information/payment-options.

  On October 1, 2020, the account was closed from our office, and as of this date we are no longer handling this matter. To obtain any additional materials we recommend that Mr. **** contact our client directly. They can be reached by telephone, at (413) 748-3183 or by e-mail at studentaccounts@***********college.edu.
  
  We trust this resolves the concerns outlined in your correspondence. Should you or Mr. **** wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  800-969-0059 ext. 5681
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  
  

  Customer response

  10/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18290769, and find that this resolution is satisfactory to me provided that it is in deed removed from my credit report. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  10/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  received correspondence from this company as well as numerous collection calls threatening my credit! this bill has been disputed numerous encounter as this was incorrect billing submitted this was routine visit that is covered 100% I dispute and advised them to cease and desist if this is not corrected and my credit is incorrectly reported upon i will escalate to legal counsel Reference Number ******** Pt # ******** Reference Number ******** PT# ********

  Business response

  10/27/2022

  October 27, 2022

  *** ***** ******
  BBB Serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  

  RE: Better Business Bureau Complaint ID- ********
  
  Ms. ***** ******,
  
  This letter is in response to your October 20, 2022, communication regarding Ms. ****** ************. Thank you for bringing this matter to our attention and providing us with the opportunity to investigate and respond. We have completed a review of this matter and while we were unable to substantiate the allegations outlined in your correspondence we appreciate your feedback, which provides us with the opportunity to further improve our service.
  
  Our client, ******** ********** **********, placed two accounts with our office listed to Ms. ************, on October 8, 2022, for assistance in gaining resolution. The Windham account numbers are as follows: ********; ********. Upon receipt of your correspondence, we updated our systems to reflect the dispute, and the nature of the dispute claim, as well as Ms. ************’s cease-and-desist request. Your correspondence has been forwarded to our client for their review and determination, as we are unable to determine dispute discharge. We have made a request for verification documents from our client, which we will forward to Ms. ************ once it is made available to us.
  
  As of the date of this letter neither ours nor our client’s records reflect prior notice of dispute, from Ms. ************. Upon review of our records, we were unable to find any instance in which we spoke with Ms. ************. We have taken the proper steps to ensure that she will not receive any further communication from us regarding this matter except for the above-mentioned documentation.
  
  Please note that Windham Professionals, Inc. does not report to any of the three major credit bureaus on behalf of our client. For further assistance with credit reporting or to obtain any additionally requested materials we recommend that Ms. ************ contact our client directly. They can be reached by telephone, toll-free, at **************.
  
  We trust this resolves the concerns outlined in your correspondence. Should you or Ms. ************ wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ###-###-#### or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  ###-###-####
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  

  Customer response

  10/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

  Customer response

  01/24/2023

  Reference #******** this is my 2nd complaint in regards to this company harrassing me even after i advised to cease and Desist. They keep calling me and threatening me with collection notices that could cause adverse marks on my credit! This bill was disputed as it was a annual routine visit which is covered under my insurance.

  Business response

  01/25/2023

  January 25, 2023
  

  Ms. ***** ******
  BBB Serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  

  RE: Better Business Bureau Complaint ID- ********
  
  Ms. ***** ******,
  
  This letter is in response to your January 24, 2023, communication regarding Ms. ****** ************. Thank you for bringing this matter to our attention and providing us with the opportunity to investigate and respond. We have completed a review of this matter and we are unable to substantiate the allegations outlined in your correspondence; nonetheless, we appreciate your feedback, which provides us with the opportunity to further improve our service.
  
  Our client, ******* *********, placed an account with our office listed to Ms. ************, on January 6, 2023, for assistance in gaining resolution. The Windham account number is ********. Upon receipt of your correspondence, we updated our systems to reflect the dispute, and the nature of the dispute claim, as well as Ms. ************’s cease-and-desist request. Your correspondence has been forwarded to our client for their review and determination, as we are unable to determine dispute discharge. Included for Ms. ************’s convenience and review is a copy of the account statement obtained from our client. In response to this matter, our client informs us that Ms. ************ was participating in a budget repayment plan, in September 2022, for the balance owed, which was a portion of her deductible. A total of two payments were made towards the plan; however, no additional payments were made, therefore, the account was placed with our office for assistance gaining resolution.
  
  Please note that the matter referenced in your correspondence pertains to an account different than is listed above. Following her notice to cease-and-desist, we made no attempts to contact Ms. ************ regarding the account mentioned in your October 21, 2022 communication.
  
  As previously stated, Windham Professionals, Inc. does not report to any of the three major credit bureaus on behalf of our client. For further assistance with credit reporting or to obtain any additionally requested materials we recommend that Ms. ************ contact our client directly. They can be reached by telephone, toll-free, at ###-###-####.
  
  We trust this resolves the concerns outlined in your correspondence. Should you or Ms. ************ wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ###-###-#### or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  ###-###-####
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. 
  

  Customer response

  01/26/2023

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: This information in INACCURATE i have never been on a budget repayment plan for this account or with this client!  
  Sincerely,
  
  ****** *******

  Business response

  02/02/2023

  February 2, 2023

  Ms. ***** ******
  BBB Serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  
  
  RE: Better Business Bureau Complaint ID- ********
  
  Ms. ***** ******,
  
  This letter is in response to your January 26, 2023, communication regarding Ms. ****** ************. Thank you for bringing this matter to our attention and providing us with the opportunity to investigate and respond. While we regret that Ms. ************ is not satisfied with the response she has received, we continue to believe that we have addressed the concerns outlined in your correspondence. We hope the information we have provided proves helpful and assure Ms. ************ that we take these matters very seriously.
  
  Our client, ******* *********, placed an account with our office listed to Ms. ************, on January 6, 2023, for assistance in gaining resolution. Upon receipt of your most recent correspondence, we notified our client of this matter and requested further details about the budget repayment plan. They notified us that on September 20, 2022, Ms. ************ contacted them to set up a budget payment plan, with monthly payments of $36, for a total of 5 months. Payments were made towards the plan, on October 5, 2022, and on November 14, 2022, in the amounts of $36 and $40, respectively.
  
  Included for Ms. ************’s convenience and review is an additional copy of the account statement provided with our previous response. The documentation was obtained from our client and reflects the prior mentioned payments. If she wishes to confirm the information provided above Ms. ************ may contact our client directly. They can be reached by telephone, toll-free, at ###-###-####.
  
  Please note Ms. ************ will not receive any further communication from us regarding this matter.
  
  We trust this resolves the concerns outlined in your correspondence. Should you or Ms. ************ wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at ###-###-#### or by e-mail at [email protected].
  

  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  ###-###-####
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  

  Customer response

  02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received a letter from this debt collector for a hospital bill. I have tried repeatedly to contact this company at the phone number listed, the website and the email on their document. none of these contact points are working. I have been given a date of 7/17/22 to dispute this claim. This seems to me to be unfair business practices or deceit?

  Business response

  07/15/2022

  July 15, 2022
  
  Ms. Rachael ********
  BBB serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  
  RE: Better Business Bureau Complaint ID- 17540148
  
  Ms. Rachael ********,
  
  This letter is in response to your July 8, 2022, communication regarding Mr. *** ***** Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond.
  
  Upon receipt of your correspondence, we updated our systems to reflect the nature of Mr. *** ****’s communication. We confirmed that we are not currently experiencing any technical issues with the contact information referenced in your communication.
  
  Please note that we have no record of prior authorization, from Mr. ******** ***** to discuss this matter with the individual referenced in your correspondence. He may contact us via phone, e-mail, or chat, to provide us with permission to speak with Mr. *** ***** Please note that we will need to verify his identity in order to discuss this matter. Windham Professionals, Inc. is required to confirm the identity of an individual prior to discussing any account that they may have. We are sure Mr. **** can appreciate our efforts to protect data privacy and security.
  
  For ease of access, we would like to share additional contact information that can be used to reach us. Representatives can be reached, toll-free, at 1-855-753-1581. They are available Monday through Friday, from 8am ET to 5pm ET. Additionally, our Consumer Solutions Group can be reached, by telephone, toll-free, at 1-855-270-2733 or by e-mail, at [email protected].
  
  We trust this resolves your concern. Should you or Mr. **** wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  800-969-0059 ext. 5681
  

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an email from Windham Professionals Inc. "This is an attempt to collect a debt, by a debt collector. Any information obtained will be used for that purpose. Creditor Creditor Account Number Balance Due Reference Number *********** ****** ****747 184.10 1292335 Your account has been forwarded to our office for collections." Beneficiary Windham Professionals Inc. 384 Main Street Salem, NH 03079 Account # ********* Routing # ********* Swift # ******** Bank Eastern Bank 195 Market Street Lynn, MA 01901 Attention Eastern Bank/Windham Professionals/****747 /1292335 Sincerely yours, ***** **** ***** ******** Ext:**** I have never had any interaction or knowledge of *********** ****** so I do not know how I could be in collection. I have answered this email, but so far no reply.

  Business response

  07/15/2022

  BBB serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  

  July 15, 2022

  
  RE: Better Business Bureau Complaint ID- 17535744
  
  This letter is in response to your July 8, 2022, communication with the Better Business Bureau (BBB.) Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond.
  
  Our client, *********** Dental, placed an account listed to *** ****** ***** MD, with our office, on March 16, 2022, for assistance in gaining resolution. Records indicate that an unidentified individual, contacted our office, on June 27, 2022, to request the date of procedure, in order to resolve the balance. Please note that the requested information was provided to Mr. ***** MD, on April 27, 2022, and June 27, 2022. Included for convenience and review please find an additional copy of the January 21, 2021, invoice, as well as an account statement, from *********** Dental, in response to the requests for information.
  
  For any further assistance, Mr. ***** MD may contact a representative, by telephone, at 201-639-8898. If he isa unable to reach a representative, Mr. ***** MD may contact Jim M*********, Chief Operating Officer for the AMS Division of Windham Professionals, at 201-7230-7712.
  
  We trust this resolves your concern. Should you or Mr. ***** MD wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected]. 
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  800-969-0059 ext. 5681
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  Customer response

  07/16/2022

  
  Complaint: 17535744
  
  I do not accept the business's response as a resolution to my complaint because:

  I have nothing to do with orders at **** ********.  The entity at that address is the 

  ******** ********* Center where I work, but I have nothing to do with the ordering.  Please contact the ******** ********* Center at **** ********, *****, NY 10***

  Perhaps something was ordered and my name was placed on the invoice in error.  

   

  Also I called this collection agency three times and left messages and have not gotten a return call

  
  Sincerely,
  ****** ****

  
  

  e

  Business response

  07/27/2022

  July 27, 2022
  

  Ms. Rachael ********
  BBB serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  
  RE: Better Business Bureau Complaint ID- 17535744
  
  Ms. Rachael *********
  
  This letter is in response to your July 18, 2022, communication regarding Mr. ****** ***** MD. Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. We regret to hear that Mr. ***** MD is not satisfied, with our previous response; however, we believe that we have addressed the concern outlined in your above-mentioned correspondence. We hope the information provided below proves useful.
  
  The account was closed from our office, on July 26, 2022 and as of this date we are no longer handling this matter. For any further assistance, we recommend that Mr. ***** MD contact *********** Dental, directly. They can be reached, by telephone, toll-free, at 1-********1984 or by e-mail, at customerservice@***********.com.
  
  We trust this resolves the concern outlined in your correspondence. Should you or Mr. ***** MD wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  1-800-969-0059 ext. 5681

• Initial Complaint

  04/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  There are trying to collect a debt of $3.73, yes three dollars! However I have no record of this doctor visit and believe it's a mistake or a scam. The companies phone number and it's dispute email are not working so I have no way to contact them. This makes me believe it's a scam and would like it reported and resolved. Thank you

  Business response

  04/21/2022

  April 21, 2022

  Mr. ****** ****
  BBB serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  

  RE: Better Business Bureau (BBB) Case No. 160***** **********
  
  Mr. ****** ****,
  
  This letter is in response to your April 1, 2022, communication, regarding Mr. Tom ********. Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. We have completed a review of this matter, and we were unable to substantiate the allegation, outlined in your correspondence; nonetheless, we appreciate your feedback, which allows us the opportunity to further improve our service.  
  
  Our client, ******** ********** **********, placed an account listed to Mr. ****** ********, with our office, on March 25, 2022, for assistance in gaining resolution. Upon receipt of your correspondence, we updated our systems to reflect the dispute, and nature of the dispute claim. In response to the dispute, we have made a request, for a statement of itemization, from our client, which will be forwarded to Mr. ********* once it is made available to us. Please note that on April 18, 2022, we made a request, for the account to be closed. Mr. ******** will not receive any further communication, from us, regarding this matter, while the account is place, with our office.
  
  For further assistance we recommend that Mr. ******** contact us, via telephone. Representatives can be reached, toll-free, at 1-800-206-8662. Additionally, he may contact our client, directly. They can be reached, toll-free, at 1-800-346-7834.
  
  We trust this resolves your concern. Should you or Mr. ******** wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  800-969-0059 ext. 5681
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  

  
  

  Business response

  05/05/2022

  May 5, 2022
  
  Mr. ****** ****
  BBB serving New Hampshire
  48 Pleasant Street
  Concord, NH 03301
  
  RE: Better Business Bureau (BBB) Case No. 160834** **********
  
  Mr. ****** ****,
  
  This letter is in response to your April 22, 2022, communication, regarding Mr. Tom ********. Thank you for providing us with updates, concerning this matter, which allows us the opportunity to investigate and respond.
  
  Our client, ******** ********** **********, placed an account listed to Mr. ****** ********, with our office, on March 25, 2022, for assistance in gaining resolution. As indicated in our April 21, 2022, letter, we have requested documentation, from our client, who has been made aware of this matter. Once it is made available to us, we will forward the information provided to us, by our client, to Mr. ********’s address of record.
  
  Please note that the account was closed from our office, on May 3, 2022, and as of this date, we are no longer handling this matter. In order to expedite the process, to obtain the requested materials, Mr. ******** is welcome to contact our client, directly. They can be reached, by e-mail, at [email protected] or by telephone, at 1-800-346-7834 or 1-888-400-5717.
  
  We trust this resolves Mr. ******** concern. Should you or Mr. ******** wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected].
  
  
  Sincerely,
  
  Allyson A*******
  Compliance Coordinator
  Consumer Solutions Group
  800-969-0059 ext. 5681
  
  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  

  Customer response

  05/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1704****, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  04/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  today I received 3 notices for the same false debt from windham professionals 384 main st salem NH 03079. two under my daughters name ****** ***** and one under mine. All for same amount and same date of service. The charges are 1) not due as the doctor is a participating provider with my insurance and both I and the insurance company called the provider to advise the claim processing was delayed. The date on the 3 letters us March 28th 2022 some time after payment was released. The phone number on the letter is not valid making me suspect it was a scam. I googled the company and saw their practices are listed as suspicious and unethical at best but they are in fact a valid company. My main fear is the harassment I have suffered and stress with receiving these notices and that mine or my daughters credit would be effective by this false debt. Please also note blue cross and blue shield have advised the payment was sent for this service to the provider on 02.25.2022 and the check was cashed 03.02.2022 and had also called the provider mid february to advise that payment would be forthcoming that they were having issues processing this type of claim but this it was a payable charge that they would be covering.

  Business response

  04/18/2022

  Due to technical difficulties, we are currently unable to access the necessary link, needed to respond to the complaint. A password protected copy of the response, was supplied, via e-mail, to the BBB representative handling the case, on February 15, 2022. 

  Business response

  04/21/2022

  384 Main Street, Salem, NH 03079

  (866) 430-1548 Fax: (603)890-8577

  RE: Better Business Bureau (BBB) Case No. - 16083410

  Mr. ****** ***** This letter is in response to your April 1, 2022, communication, regarding Ms. ********** *****. Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. We regret, to hear of any inconvenience or dissatisfaction, Ms. ***** feels she may have experienced, as a result of this matter. We hope the information provided, below, proves helpful. Our client, ******** Physicians Montgomery, placed the accounts, with our office on February 26, 2022, for assistance in gaining resolution. During our investigation, we found that one of the letters, referenced in your communication, was sent to Ms. ****** in error, due to a technical difficulty. We are aware of the issue, which we are working to address and resolve. Regarding credit reporting, please note, Windham Professionals, Inc. does not report to any of the three major bureaus, on behalf of our client. Upon review, of our client’s systems, we found that a payment, as well as an insurance adjustment, occurred, on March 24, 2022; however, we were not made aware of these transactions, by our client. Upon receipt of your correspondence, we notified ******** Physicians Montgomery, of this matter, and updated our records to reflect the necessary changes. As of April 8, 2022, the abovementioned adjustments were made to the account, to accurately reflect a $0.00 balance, subsequently closing the accounts, from our office. Ms. ***** will not receive any further communication, from us, regarding this matter. For further assistance, with this matter, we kindly ask that our client be contacted, directly. They can be reached, by telephone, at (215) 607-6417. We trust this resolves Ms. ******* concern. Should you or she wish to discuss this matter further, please feel free to contact our Consumer Solutions Group. We can be reached by telephone, toll free, at 855-270-2733 or by e-mail at [email protected].

  April 15, 2022 384 Main Street, Salem, NH 03079 (866) 430-1548 Fax: (603)890-8577

  Sincerely, Allyson A*******

  Compliance Coordinator Consumer Solutions Group 800-969-0059 ext. 5681

   

  THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩