Business ProfileforElla Beauty Hair Salon

On Jan 19 2024 I went to **** the owner of the salon for color and highlights. it was night time so from the front it looked ok but when i went home I looked at my scalp and the color did not take at all and it looked horrible, uneven, wrong color and the highlights did not touch the root. she put a toner shampoo on which washes out so I didn't notice it at very first but when I took a closer look I could see the damage. I spent 250 dollars plus a 30 dollar tip for a botch job. I gave it a few days to see if I could tolerate it but was embarrassed by the color. I called and texted **** who was rude and dismissive and said it was root grow out which is impossible in a short time. she said she would re color it a week later and of course was going to charge me again (this was the second time she did this with a mistake) . I was trying to be nice because I was at her mercy to correct the issue and she completely ignored me, did not correct the problem immediately or refund me which is the correct thing to do. after hours of research and wasted time I found another salon who corrected her mistake and she told me my extensions were placed wrong so now I have to have that corrected as well. I have spent a fortune on **** with horrible results and spent an additional 280 dollars on Jan 27 just days from ****'s appointment. as expected **** argues and denies any wrong doing and tries to blame me as if I am the difficult client. I would like a refund as I have pictures to show pictures of ****'s mistake on my hair and the correction comparison. I have the receipt from the new Salon and can prove I had the same exact service and have had to pay double. I would like to warn other potential clients of this ladies horrible service and lack of professionalism as well as her inability to own her mistakes. I am so upset and disgusted. This is absolutely horrible and she should not be allowed to get away with this as she knows hair is personal for a woman.