Business ProfileforCertified Homecare Consulting

We started work with CHC for licensing and accreditation for ******** and *********funded medical and nonmedical services in *******. After two months working with the team, they stated they were unable to help us with *********funded services because of the state's certificate of need process. To recoup my funds, we agreed they would consult for home health services in **. It has been a mess with no communication, and poor support. Of most importance:- A breach where all company members' social security numbers and confidential information was emailed to an unknown third party - *********** has consistently failed to provide updated, relevant policies required by ***, ACHC, and the State of TX since February. We have sent them the policies, starting with the new FINCEN requirements released in Feb 2024 and the *** survey requirements released in March, yet they continue to consult on outdated information and have not provided updated materials.- Account manager ******* advised us to start a bank account at PNC and deposit funding for our credentialing letter. When we asked for advisement when the bank refused to write the letter as she advised (the bank would attest to how our funds were obtained and would be spent), she went silent on us. When we called in, they said she would be gone for a week on vacation, but we would need to move our funding to a small bank and receive the letter verbatim. Our credit was denied at 1 bank dut to too many attempts. - Upon her return, she didn't contact us again until I told her we contacted the local MAC to submit our own 855A. At her request to go over next steps, we attempted calls on several occasions, with no return call. She has since said her division requires scheduled contact. We were originally told we could email or call; if we leave a message, we'd get a response within 24 hours. I left several voice messages for ******* starting in April; it is now June and I still have not received a call back from her...