ComplaintsforNortheast Men's Health

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited the ***** location for a consultation and the took blood work and deemed me candidate for a test dose of medication....not even a full dose but a small dose to test my reaction.The test Dose did not work fully and they explained that they don't want it to work fully in the Office...then another person came in and hit me with the HARD SELL and basically told me this treatment was my only option then sucked me into a Two Year plan which he got me financed for WITHOUT explaining that their were alternatives to get the meds elsewhere....the ******* dollar financing ends up being ******* after ridiculous interest charges.I got home that same day and found out my Doctor could have prescribed these EXACT same meds and I could get the from a compounding pharmacy so I called Northeast men's health when the opened the next morning LESS THAN 24 HOURS LATER to terminate my plan....more hard cell from the staff telling me they were the ONLY ones who would get me the meds.....MORE LIES!I tried to get a refund and they refused and told me it would cost ******* to terminate for a LESS THAN TWO HOUR VISIT.They will respond with alot of lies about how good they but it's just that...LIES.If you are considering this Business DO YOUR RESEARCH..Your primary care physician can set you up with a Uroligist in your own network for a FRACTION OF THE COST....Also,no long term TRAP that you will be ,locked into....BEWARE!!!

  Business response

  06/27/2024

  We pride ourselves on providing a 5 Star Patient experience at all of our Northeast Men's Health locations as you can see by our numerous ****** Reviews.

  For our ** patients, we use test doses, as a diagnostic tool to understand where the patient's ** has progressed so we can more accurately prescribe their medication as part of their treatment plan, should they decide to sign up with us. While we know that our medication is not exclusive to our practices, we are unique in that we have 100s of dosing combinations that we can utilized to customize to our patient's specific needs. We are concierge medicine for men's health and we exist because there are quite a few men that have not been able to find solutions for their medical issues. We are confident in not only the medicine we provide, but also the services and support care that accompanies those medications. 

  Since we are concierge medicine, some of our plans can be difficult for patients to afford on their own, so we provide medical financing options through 3rd party lenders. Those loans are between the lender and the patient. The vast majority of our patients find this to be a path worth taking due to the value they see in both the service we provide as well as the impact that our plans make on their lives. 

  Once someone decides to become a patient of ours, we begin the process of ordering and shipping medication for that patient. As in this instance, medicine was ordered and shipped prior to any "buyer's remorse". We have no obligation to ask a patient if they exhausted all options in seeking the services we provide before coming to us for treatment. 

  Customer response

  06/27/2024

   
  Complaint: 21906093
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  *******************************

  Customer response

  06/27/2024

  This business uses predatory lending services and just send a prepared response to any complaints...they are faceless and will not respond to requests for contact to upper management so you are left to deal with the PREDATORY LENDER they use use....they already have the funds and no longer care about your satisfaction as a client...these people need to be investigated and I plan to seek help in the Media to expose the Fraud that is being practiced by the this so called Business.

  Business response

  06/28/2024

  We utilize multiple credible medical lenders for our patients. Those lenders are clear in their terms of service with the respective patients prior to the patient signing their agreement for the loan. As for the stance of not having access to management; we have a Patient Experience Manager that has had regular communication with this patient. This individual is responsible for managing all of our Patient Coordinators in the ****** area. This patient has been requesting to speak with our CEO directly because he does not like the answers provided by our Patient Experience Manager. **************** is frustrated because he is not receiving the answers he would like to hear so he is hoping by speaking with other levels of management hoping he will receive a different answer, which he will not. 

  Business response

  06/28/2024

  I have attached ******************** consent to treat form which he signed. I also wanted to add the name of the lender he worked with was ******. This is a very reputable medical finance lender. Please let me know if you need anything further.

   

   

  Customer response

  07/01/2024

   
  Complaint: 21906093
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Northeast Mens Health is a clinic that specializes in mens health. I initially went for treatment sometime in late January of 2024. When I initially went in I was told I could cancel anytime and only had to pay a $200 cancelation fee. After signing up for treatment they financed my three year treatment agreement which I had no idea that was going to be financed in that manner but still proceeded with treatment. After two months of treatment I ultimately decided this was not the appropriate treatment and wanted to cancel. They then told me I was responsible for close to $1000 dollars of the treatment plan and not the $200 they initially told me. After fighting with them on this issue we came to and agreeable refund amount. I signed a piece of paper stating the refund amount and a statement that I would not say anything bad about them (huge red flag). I signed that on April 5th 2024. It is now May 31st 2024 and the refund has yet to be issued. The payments keep coming each month. They are not holding up to their end of our agreement. They have had two months to issue this refund. I have called Northeast Mens health trying to resolve this issue, they tell me the owner has yet to submit the refund, that maybe he's waiting to refund it until the balance is set at our agreed amount. This is absolutely unacceptable. All I want is for them to refund the agreed amount so I can pay off the remaining balance. They did not want me to say anything bad about them in the agreement but they cannot honor their end of that agreement. Better Business Bureau please help me, this business needs to be investigated.

  Business response

  06/13/2024

  We focus heavily on the patient experience at all of our Northeast Men's Health locations. As anyone can see from our ****** reviews, we receive multiple 5 Star Reviews from patients every month. Our process when providing treatment includes treatment plans that can span long periods of time. Due to this many patients opt to utilize medical financing. When a patient decides that they cannot complete their treatment plan we will review treatment provided and provide a downgraded treatment plan cost to the patient for services rendered. Once aligned, we will reach out to the medical financing company to let them know the amount to forgive on the loan and then the cancellation is complete. We do not understand why there would be any confusion that a $200 cancellation fee would cover months of medical services rendered, nor why any patient that opted to utilize medical financing would expect to receive money back to them. 

  Customer response

  06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After cancelling my plan 4/9/24, I was charged again 4/12 and again 5/12. Attached is a document confirming the cancellation on 4/9/24.

  Business response

  05/23/2024

  Our cancellation processing can take several weeks to process, and we alert patients that if they get charged with any finance payments prior to the processing completing, they will be reimbursed IF they are owed that money. Unfortunately, some patients do not fully understand that their payments up to this point, do not cover what is stated is owed in their Release of Claims that they agreed to and signed as part of our cancellation policy. Due to services rendered, those patients still have a balance on their account at which time we offer those patients the option to either keep paying their loan or to pay in full. This is an example of one of those times. 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  NEMH provided me with clomid. I attempted the medication as prescribed for a week. I was experiencing side effects that were not manageable (insomnia, anxiousness) so I reached out and they recommended I try lower the dose. I lowered the dosage but I still received the same symptoms and let them know the inability to sleep/how it made me feel was not going to be sustainable. They recommended another treatment option. I said sure let try it and waited for my medication to arrive. I had yet to receive this package, so I reached out to cancel. I paid $2,599. I reached out to canceled after 2 months and 9 days. I have no problem paying for my 2 months + 9 Days + cancelation fee. The company is only providing me with a reimbursement option of $1,367.68 explaining that they already shipped me 3 months of medication of peptides? Even if so, I don’t know how 3 months of peptides + 1 month clomid + cancel fee the refund total. Regardless, I only received my initial clomid. I never received peptides. I never agreed or was it communicated they would be sending me 3 months of a new therapy up front, as generally could have been a concern that this treatment may not work for me similar to the clomid option. When I pushed back on receipt of peptides, I was provided w/ the delivery receipt, but it showed an incomplete address for drop off without my unit number (which is provided in my profile w/ the company) and said that it was signed (why who, I don’t know, no evidence, not me) As mentioned, no problem paying for 2 month + 9 days + cancelations fee but when offered a refund they're charging me nearly $1300 on the premise that I took 1 medication for two weeks and couldn't handle side effect that the other medicine was sent and received without me actually receiving it, or communicating that it would even be a 3 month supply? This doesn't feel equitable and the company has not follow up on my communications.

  Business response

  02/12/2024

  This issue has been resolved.

  Business response

  02/15/2024

  This is the patient's consent to post.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This Men's Health Clinic, (specifically the one located in Salem NH ), is basically a clinic that let's people walk in and out of their office with a prescription for Testosterone. I went to them in search of help to see if this could help with my life and health, and they happily prescribed me the medication "Clomiphene Citrate". 1 week in to taking the medication, I start having violet psychoactive symptoms, including anxiety and paranoia, as well as physical pain and enlargement of my breasts, (Known as gyno). The "practitioner" there lied to me when I asked about gyno and said that this symptom can't happen on this medication. That is illegal malpractice. On top of this. He also lied and coerced me into a loan financing program that they disguised using fraudulent and misleading wording. They told me it was a simple $200 monthly payment program and did not mention anything about a loan or a third party bank. SO, when I tried to call and simply cancel my prescription, the guy handling my account "****** *" simply told me no that I could not cancel. He said they needed a "medical reason" in order to complete my cancellation. When I gave him the reason he hung up on me. The next few calls I made to the company, this man started actually bullying over the phone "Why don't you come down here like a real man instead of calling" etc. and neglecting to allow me to cancel. All I want is to cancel my payment plan and they won't let me, they say I have to pay additional fees which they told me earlier that I could cancel at any time at no charge.

  Business response

  10/31/2023

  This individual has been contacted and the issue has been resolved.

• Initial Complaint

  06/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have signed a contract and paid for 3 medications. Northeast men’s health have failed to provide me with my gonadorelen medication. This is a fertility medicine to take in conjunction with testosterone. I have been requesting it for a month with no resolve. No supporting information other than text messages assuring me they are resolving it have been provided.

  Business response

  07/10/2023

  We regret that any situation evolves into a patient not being delighted with our services, as we strive for a patient 5-star experience at all times.  Our team worked closely with this patient and we have resolved it to both his and our satisfaction.  Thank you for the opportunity to provide feedback. 

  Customer response

  07/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been going to Mens Health for a year or two. I went in back in August of 2022 and wanted to cancel but the people talked to me about signing up for another 2-3 years at a substantial discount. I reluctantly signed up for the credit program, went a couple of times and after discussions with my family doctor, decided that I did not want to contunue treatment. Unfortunate for me, Mens Health was prepaid for almost 3 years of treatments. I called back in January to cancel and get a reimbursment for treatments that will not be done. I was told that I can not cancel service nor get reimbursed but he would run it up his chain of command. I have not heard back and am now out thousands of dollars for service that will not be done. I have not signed anything agreeing that treatment could not be canceled nor would a refund be made for paid in full future treatments that are not being done. I would like a full reimbursement so that I may pay back the creditor that paid Mens Health $3,699.00.

  Business response

  03/17/2023

  We received written approval from this patient to respond to his BBB submission.  We regret that any situation evolves into a patient not being delighted with our services, as we strive for a patient 5-star experience at all times.  Our team worked closely with this patient and we have resolved it to both his and our satisfaction.  Thank you for the opportunity to provide feedback. 

  Customer response

  03/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ive been going to the mens health clinic for over 2 yrs last september 2221 , i renewed for 8 months of testerone i received only 3 months paid 1600 dollars i needed labs done and was told my testosterone would continue once my labs were done Unfortunately i had corona run through ny house for several months so in February of 22 i got my labs and when i requested my testosterone i paid for they said my 8 months was up and had to renew and pay another 1600 and wont refund my money saying i signed up for treatment which doesnt make sense they never treated me or saw me to treat me so what did i pay for. I explaind the provided pat said it was no problem and get the labs and the testosterone will start back up never been a issue but now they say they fired pat because he was neglectful in following rules and becasue they gave me a bad provider im out 1600 and they wont refund my money or give me the treatment i paid for because my provider pat never mentioned it was a 8 month period always made it clear i was paying for 8 months testerone

  Business response

  07/22/2022

  This patient gave us written permission to comment on this situation.  The good news is that this patient is highly satisfied with our services, and is in fact continuing treatment with us.  We regret the confusion that occurred over his treatment time frames.  We looked closely at his care and the timing of his treatment and resolved the situation quickly with him.  We look forward to many more years of working with him.

  Customer response

  07/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  07/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I visited men's health in may 2021, had a good initial visit. I agreed on a treatment plan for $3,000 with a $500 deposit and financing the remainder of the balance. As I was doing the financial paperwork my phone died so I wasn't able to finish the financial paperwork. The guy I saw Patrick V K***** informed me if I didn't finish the financing I would not get my meds shipped. I later had second thoughts on my drive home and did not complete the paperwork and cancelled the process with the finance company and texted NE men's health the next morning to cancel my treatment plan with them and get my money back. I was asked why didn't matter I just wanted my refund. After going back and forth they informed me they already ordered my first month of treatment and they did me the favor of only charging me $500 instead of $800. They refused to give me my money back and ignored my texts and concerns.

  Business response

  08/16/2021

  Business Response /* (1000, 5, 2021/08/04) */ Any issue raised by any patient is important to the entire staff to resolve. Great medical outcomes and outstanding patient service are paramount to what we do. I look forward to responding in full to this issue and resolving this. Because of patient privacy, we need written approval to publicly respond on the BBB site. An email has been sent to this individual requesting approval to do so. When that approval comes, we will respond. If we do not post any further response, that indicates that this person did not provide the express written approval for us to do so.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩