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ComplaintsforRoyal Cutlets
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased 2 subs from their establishment, a small All-American sub and a large Meatball sub. Their posted prices on their website are $7.82 and $10.98 respectively. I was charged $11.99 (over $4 more) and $13.99 ($3 more) when I paid. When I asked about the prices, I was told the website and menus (cashier pointed to stack of paper menus in the store, there is no overhead menu board at the restaurant) weren't updated with the new prices. Pictures are attached of their website and my receipt. The two subs alone were marked up 38% with no warning to the consumer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.