Business ProfileforOn Call International

On May 16, while on vacation to attend graduations and visit family, i had increased problem of shortness of breath,palpatations, rapid heart rate and fatigue. I sought medicsl care from former cardiologists at ************ clinic in **********. i was directed to go to hospital ER for admission and care . for Pulmonary Hypertension. I am my husbands VA caregiver . he is 100% va disabled. i called On Call international for assist. **** was brief and short as i tried to explain my dilema! All she could say was " We cant do anything until u are admitted"! So i made reservation at hotel near hospital with shuttle service and called VA caregiver support at VA ************ arrange care for him then hotel check in then go to ER by shuttle. i called oncal from ER woman stated ***** was ok but she needed to call make reservation and i must cancel ours and she would call back , It never happened!!! when admitted i called again another person sent me by email 9 pages of forms. only need fill out 1,2,3 pages but couldnot return them as needed to fill out all 9 as progrsm would not allow. Busy with Stress test snd others feeling poorly explained dilemma 10 x to 10 differentcpeople!!!nurses on tower 8 helped by providing fax # to unit for me snd ************* to sugn necessary forms yet they oncal faxed to Social worker office that was closed refusing to fax to # i gave them! day of discharge spent two hrs trying to get forms to correctcplace noone using correct #. returning to hotel on 5/18 ******* continued! checking out next day desk helped me send bill by email as requested by oncall with promise of CC # to pay bill, never happened! " stating 2 hrs later we didnt make arrangement so no pay"" we traveled to snother town to visit family, i called no word ! i visited Cardiologist ********************* to receive followup and asked for assist to get home. Med team reviewed saying denied as had no med record! Members 2011 and this treatment! so struggled our way home! Shame oncall!