ComplaintsforChunky's Cinema Pub
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a $30 gift card in early October, I received a confirmation that my order was complete on October 13, but never received the gift card. I've call Chunky's several times and even gone in to speak to a manager. They keep saying they will contact the person in charge of gift cards and get back to me. They never get back to me and haven't sent the gift card. Today 12/8, I have contacted my bank to dispute the charge. I feel they are being quite unprofessional in their handling of this situation.Business response
12/16/2021
Business Response /* (1000, 5, 2021/12/10) */ We were unaware of this issue until notified by BBB. We sent the gift card but it appears that it never reached her address. We've subsequently reached out and will send her another $30 gift card. The credit card charge was reversed so she'll be receiving this card free of charge. Consumer Response /* (2000, 7, 2021/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally sent me the $30 gift card I paid for.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.