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Find a Location

Mastriano Motors, LLC has 1 locations, listed below.

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    Business ProfileforMastriano Motors, LLC

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/5/2015

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers used car and diesel truck sales.

    Business Details

    Location of This Business
    202 N Broadway, Salem, NH 03079-2130
    BBB File Opened:
    2/5/2015
    Years in Business:
    11
    Business Started:
    8/29/2012
    Accredited Since:
    2/5/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of A1994 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    These agencies may include:

    New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    23 Hazen Dr

    Concord NH 03305

    (603) 227-4120

    https://www.nh.gov/safety/divisions/dmv/

    BBB records show a license number of 18398-RS for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    These agencies may include:

    New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

    23 Hazen Dr

    Concord NH 03305

    (603) 227-4120

    https://www.nh.gov/safety/divisions/dmv/

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Dieselland.com
    Business Management
    • Mr. Joe Mastriano, General Manager
    • Mr. Chris Mastriano, Owner
    Contact Information

    Principal

    • Mr. Joe Mastriano, General Manager

    Customer Contact

    • Mr. Joe Mastriano, General Manager
    • Mr. Chris Mastriano, Owner
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The day I bought this truck, they put an inspection sticker on it with NO LICENSE PLATE LIGHTS, a tail light out, and a smashed dome light. It's been back multiple times to be "fixed" but each time, the mechanic fixes one out of the 3 problems. Its been about 2 months, this truck is over heating, the lights are constantly blowing out, and my salesman, Connor, has stopped responding to my messages on the 30th day of the warrantee. I feel like I was lied to, and taken advantage of. I spent alot of money on an unreliable truck, that shouldn't have passed inspection until these issues were fixed. It's overheating every day now. I want this dealership to get me in a more reliable truck at no extra cost
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gloria - George B

    1 star

    12/24/2023

    bot a 2012 equus sonetime back, car showed and drove perfect. As time went on I was proud of this car, washed it all the time.. after a some time the paint was getting dull. Now the car shows where it had a pretty good size accident.. When I called, and sent a letter from my lawyer..So I drove to the dealership, joe M******** looked at it, opened the door scanned the vin # and showed me, look clean carfax..Then said the car was hit by a shopping cart.. I'd sure like to see the size of the shopping cart, cause it was the whole rear quarter.. I was going to sue them but let it go. But now I'm having trouble selling cause people think I'm covering up the accident.. This was the second vehicle I bot from them.. I really liked them. But they did me so wrong.. It's been a long time and I didn't want to really bad mouth them... I just wanted them to do the right thing buy the car back and forget about it.. BUT THE NIGHTMARE KEEPS GOING. TROUBLE SELLING THE UNREPORTED ACCIDENT. Clean carfax.. mastrianomotors, Salem NH Thanks for not helping a loyal customer. Joe ,Rich I really liked you guys. Had 5 estimates done , 5,000 to 9500 to repair and repaint.. They finally admitted to repairing the car and saying it was just a painted fender. So I asked who repaired it, there reply was, no longer in business.. The places where the estimates were done said the car had a pretty good impact.. The grandfather of Joe M******** who was the original owner said the car said the car never had a mark on it. So knowing that, the car had to have had the accident after getting to the dealership to be sold. So they what happened to the car because it was a one owner, ( Owned by the grandfather of the dealership. I could go on about this all day but..

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