Business ProfileforKirby Vacuum Sales & Service

On the afternoon of May 22, 2024, sales representatives of DC Distributors, LLC knocked on my door and offered a free demonstration of their residential KIRBY floor cleaner. After the demonstration, I purchased one of the KIRBY cleaners. The next day, however, I decided that I would cancel the purchase pursuant to the terms of the purchase contract.The purchase contract, dated March 22nd, provides that "the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction". This cancellation provision provides that the notice be sent by mail or telegram.On Friday, May 24th, I contacted one of the sales representatives, ****, to let him know that I wanted to cancel but, given that I cannot walk or drive -- since, as he knew, both of my legs had been broken in a recent accident and were in casts -- and asked if there was another way for me to deliver my notice of cancellation, perhaps by email. **** agreed to try to find out, but I did not hear back from him.The next day, Saturday, May 25th, I repeatedly called the offices of DC Distributors. No one answered so I left detailed messages asking for them to call me back. I did not receive a return call that Saturday.The weekend of May 25th, 26th and 27th was Memorial Day weekend.On Tuesday, May 28th I again called DC Distributors and spoke with a woman named *****. I asked if I could email my notice of cancellation rather than mail it. She told me I could not cancel because it was beyond the three business day cancellation period.Under federal law business days are Monday-Friday except for federal holidays. I mailed my notice on Tuesday, May 28th (the day after Memorial Day), and believe I mailed my notice within the proper "three business day" cancellation period. The company says Saturdays are deemed a business day for purposes of door-to-door businesses and thus the period ended on Saturday, May 25th and they refuse to issue a refund.