5 Customer Reviews
Review from Paul C
1 star02/06/2024
Show me a car with a bad motor and a bad transmission they told me I should have bought the warranty now I'm stuck with the car payment of $400 a month and I have no car they want $11,500 to fix it transmission and motor already pay them a thousand down and sign the loan they also have misleading following practices please help people with bad credit to tell the bank they have the car at home with the plates on it when it's still at their shop I can prove it it was no insurance
Somersworth Nissan-Hyundai, Inc. Response
02/12/2024
****,
As previously stated we would be willing to contribute to the repair of your motor. Our contribution was rejected by you. The vehicle you purchased was months outside the warranty period and we were still willing to contribute to your repair. **** was given an option for engine and transmission warranty coverage which he did declined. The dealership has offered to cover a portion of the repair which **** did not accept.
Review from E. A.
1 star12/28/2023
Brought my car in for my free inspection. They found a few things wrong. Fixed all but one issue the oil pan that leaks. But two other mechanics could not find it leaking. Brought car back a second time for inspection. Now they said my brake line has a leak which according to another mechanic there is no leak and guess what the oil pan they said that leaked which I didn't fix has now no problems with them now. They try to scam people into getting things fixed that don't need to be fixed on and by the way they won't show you in person the actual problem.Somersworth Nissan-Hyundai, Inc. Response
01/08/2024
****, Thank you so much for the feedback on your most recent experience. I did pull all of the records from both visits, and I did want to confirm that you received the photos we had sent confirming these repairs that were needed. This helps with any confusion as to why something would be recommended. Attached to both repair orders were photos of both the Oil Pan leak, and the brake line leak. If you did not receive these photos, please let me know and I will be happy to forward them along.Customer Response
01/09/2024
Pictures were received and reviewed in person by another mechanic. No leak was visible in any of the pictures and no leak was detected by the other mechanic. When brought back second time this so called oil pan leak was never brought up by your mechanic when I did nothing to it.Review from Jennifer L
1 star09/06/2023
I recently purchased a 2018 Jeep Compass from Nissan of Somersworth. When I test drove the Jeep, it ran nice, felt good and all the bells and whistles "seemed" to work. The day after I handed over a pretty big check and drove off the lot, multiple friends and family tried to figure out how to work the computer system in the dash. The stations were all static, we were unable to pair my phone with the Jeep and the Bluetooth was not working. When I call someone, I can hear them but they cannot hear me. I took the Jeep to a Jeep dealership to see if we could get some type of resolution. Come to find out, the computer system in the dashboard is an aftermarket product and Nissan did not disclose this to me or check the system to see if it even worked "correctly". Very poor on Nissan's part. We took the Jeep back to Nissan to let them know I was having issues with the computer system. The Bluetooth does not work and the radio stations are also static. We had hoped that Nissan would offer to replace the computer system however, they were not willing to do that and offered me a $200 service credit instead. I was so frustrated and shocked as this is just simply not good business practice and certainly the complete opposite of good customer service. Now I have to spend an extra $1100 that I don't really have on a new computer system. Ultimately this Nissan dealership sold me a vehicle with a dash/computer system that does not work and would not replace it once we noticed soon after. When you buy a car, most everyone has certain expectations that certain things are going to work and the radio and Bluetooth are definitely two of them. I will never shop at this Nissan dealership again. It's been a very big headache. What they got away with was wrong! Buyer beware!Review from Alma H
1 star08/25/2023
Horrible place to buy a car, never to be trusted. Somersworth Nissan shame thinking you can get away that easy. Ethan shame on you . Never play with Karma. We brought our teen a better vehicle not rusty and safe.Somersworth Nissan-Hyundai, Inc. Response
08/31/2023
****, I apologize that you were not completely satisfied with your experience with our dealership. We offered to repair any and all concerns you had, and when that was unacceptable, we gave a full refund for your entire transaction to make you whole. If there is something more we can provide, please let me know what you think a reasonable solution would be.Review from Mark B.
3 stars12/10/2022
Let me start with the fact that we bought two cars from this dealership. They seemed alright and since I was paying for the vehicles, not leasing or financing, they gave me an alright deal. After purchasing the vehicles, we have been dealing mostly with the service department. The service department has recently been lowering its quality and friendliness. My wife had her tires swapped today and was notified that a junior mechanic put one tire on the wrong way (which is fine) and that she would have to wait an extra thirty minutes. When she came home, she complained about how sticky the steering wheel was and how the inside of the car looked "dirty". I went out and instantly saw a couple of grease handprints on the outside. I called the dealership and they said to bring it in. When I got there, the service manager on staff said that his boss told him to only fix the steering wheel and that I should go to a carwash to fix anything else. With the steering wheel wiped clean by my wife and I, the rest of the inside needed cleaning, of which, they refused. I went to a carwash and still saw the grease stains on the outside. Went back to the dealership and the service manager essentially told me to screw off. We are switching the dealership we are getting service from and are disappointed in the poor service.Somersworth Nissan-Hyundai, Inc. Response
12/14/2022
****, Thank you so much for your feedback on your most recent experience. I would love the opportunity to speak with you in regard to your most recent visit. Please contact me at your earliest convenience so that I can rectify this for you. Ethan C**** VP of Operations Somersworth Nissan ************
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