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          Lindt & Sprungli (USA), Inc. has 1 locations, listed below.

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            Business ProfileLindt & Sprungli (USA), Inc.

            Candy

            Contact Information

            1 Fine Chocolate Pl

            Stratham, NH 03885-2592

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            Email this Business
            (603) 778-8100

            Customer Reviews

            3/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

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            Products & Services

            This company offers the manufacture, wholesale and retailer of premium Swiss chocolate.

            Business Details

            Location of This Business
            1 Fine Chocolate Pl, Stratham, NH 03885-2592
            Email this Business
            BBB File Opened:
            2/10/2005
            Years in Business:
            34
            Business Started:
            10/2/1989
            Type of Entity:
            Corporation
            Business Management
            • Daniel Studer, President
            • Aparna Kothapalli, Vice President of Business Development
            Contact Information

            Principal

            • Daniel Studer, President

            Customer Contact

            • Daniel Studer, President
            • Tammy Ingalls, Customer Service Manager
            • Aparna Kothapalli, Vice President of Business Development
            Additional Contact Information

            Fax Numbers

            • (603) 778-6291
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/24/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            The candy I purchase Was Indeed stale. Petaluma grocery store would not exchange. Purchase this for Valentine's Day. Delivered it to Disabled brother. Once in a while he likes a piece of this chocolate hes very funny about his chocolate. He complained that the chocolate tasted funny that it was white fish and bad tasting I told him to throw it away I live in California he lives in Oregon He is 5 hours from me. I phoned the chocolate company and they refuse to help me Period . Tried to force coupons on me don't want no Coupons. . I paid $26 for 2 bags of candy for brother. Simply refund my money don't force me coupons I won't see my brother again for 6 months and I'm so annoyed now. Please help me get my $26 back. The grocery store will not Give me my money back because the candy is 5 hours away in Oregon and I am here and it's quite a mess. The grocer said to call the company and they were very good about refunds. Not so. I am a senior on a budget and $26 is a lot of money to me.
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            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Dyan S

            09/20/2021

            First off, I LOVE my truffles. Can't do without them, which is why I buy in bulk, direct from Lindt, and have been for years. This last year they implemented a mandatory "warm weather shipping". It's $40, and I don't believe I get them any faster than with regular shipping. I wrote to ask for a waiver on this because my state is and has been in fall weather for a month now. They denied even a courtesty store credit, or gift card. Since I want them, I ordered, and will pay the exorbitant and unnecessary shipping fee. Bad practice for Lindt to deny a very valid request for a loyal and returning customer.

            Lindt & Sprungli (USA), Inc. Response

            09/21/2021

            ****,
            We are so happy you love our LINDOR truffles so much, you can't do without them. We are sorry our warm weather shipping policy has left you unsatisfied. We work hard in the summer to ensure our chocolate arrives to you in the same premium condition it left the facility in. Full ground service will be back in October. We hope you will enjoy our truffles again at that time.

            Local BBB

            BBB Serving New Hampshire

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