ComplaintsforThe Written Word Autographs
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made a purchase on oct.1 for$105.00.itwas taken out of my bank account It been 20 days and I never received my item I sent several emails and never got a reply back.Business response
11/18/2023
Hello.
My name is *** ****. My husband, C Daniel Rowe, owner of the Written Word Autographs business, died on March 12, 2023. My stepson, ******* **** of ********, GA, has been helping to tie up the loose ends of the business and held an auction in early October. On or about Oct 20, I received a message from ******* ****** saying that he had bought an item at the auction for $105 through PayPal but had not received it. I immediately relayed the message to my stepson. My stepson has reported to me that he spoke to ******* ****** several times, refunded his $105 in full and sent him some free stuff as well. My stepson was assured that ******* ****** was completely satisfied.
i am sorry to be late with this response but I do not check this email regularly.
Sincerely, *** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.