ComplaintsforCold Springs RV, LLC
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
purchased an rv april 28th had it delivered on may 21st first weekend went to use it waterleaking under walls in hallway and bedroom and leaking under rv had to put towels down against walls on floor; the circuit breaker in bathroom keeps popping have no power on left side of camper and exterior for outlets ive called several times spoke with ****** a service girl there requesting some help also left my phone number to have service manager to call me to try and get resolved never has called back. this past weekend put out awning 2 minutes later heard bang on side of awning came down i called again the next day spoke with ****** again told her what was going on asked for manager she put me on hold for 2 minutes she picked back up said she will transfer me to him went right to voicemail i left a message; i called back spoke with sales manager explained everything he said he would send me his email information so i could respond he never did i still have not heard from them.i had water leak fixed i paid for that still have no power i check awning set s**** was never tightened on awning needs a new arm i ordered that it is just hanging down now.i am not asking for anything special just want it fixed and reimbursed for what i paid forCustomer response
07/29/2024
I did get in touch with them and they reimbursed me for repairs. Thank you for you help
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.