ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid Aspen dental 1120 May 2023 using my credit card. Aspen has yet given me the credit to my account. I've brought in the statement showing the payment on several occasions and they always so, we will handle this. I'm still getting a bill from Aspen with out the payment I made over a year ago.Business response
06/10/2024
Response attached.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Services performed on 7/25/2023 and 7/26/2023 on the Aspen bill ****** SRP, 4+ Teeth, quad" and on the insurance claim as "Scaling/Planing 4+ Teeth". This was performed four times, each billed for $360. The claims from Aspen keep getting rejected by United Concordia Tricare Dental because, ************* has been rejected as the required radiographs (x-rays) and periodontal charting were not received. Your provider should resubmit this claim with the appropriate radiographs (x-rays) and periodontal charting."I have called monthly to ask for an update and see if new claims have been filed with proper paperwork and as a response, I am told they will file again. Each month, I keep getting a new bill from Aspen with no progress on submitting the required documents to United Concordia to make a proper claim. It seems the insurance and billing departments do not talk to each other at Aspen Dental, but I have done everything on my end.Business response
05/14/2024
Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!Customer response
05/21/2024
Complaint: 21705029
I do not accept the business's response as a resolution to my complaint because Aspen has requested my account number which was on the statement I provided but it isAccount Number: *********
Also requested in case they can't find my account: DOB: 13 Mar 1984, Phone: ************, email: *****************
My sponsor is my spouse, CDR *******************, DOB 05 Nov 1985, phone ************, email: ******************************************
Sincerely,
*******************Business response
05/22/2024
Response attached.Business response
05/22/2024
Response attached.Customer response
06/03/2024
I wish to not have this closed yet as it is the 10th day and I am responding that a solution has not been reached.Initial Complaint
02/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 8-25-23 I brought my son ***** **** to Aspen dental in W. Lebanon N.H- to have his 4 wisdom teeth pulled. When I gave Angelica F****** the bank check she said the check was an overpayment of $283.00 which I never received. I called Aspen several times and spoke to Desiree S**** several times with no luck. The last time we spoke, she said she gave it to the District Mgr. I have for the run around more times than I can tell you. Please help, I am sending you a copy of the bill, copy of my check + a copy of the mgr business card. Thank youBusiness response
02/21/2024
Response attached.Customer response
02/22/2024
Complaint: ********
I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Sincerely,
**** ********Customer response
03/05/2024
I just got my refund today. All is well Thank youInitial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had new dentures made by them between 01/12/24 and 01/30/24. At the time, Aspen offered a twenty percent discount on new dentures; the offer was supposed to be in effect until 03/31/24. They did not give me the discount and they will not return my calls or respond to other requests for a response. They owe me $787.60 (twenty percent of $3938).Business response
02/07/2024
Response attached.Customer response
02/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if the business does as it promised when they contacted me.
Sincerely,
***** *******
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.