ComplaintsforRenzo Gracie New Hampshire

• Initial Complaint

  05/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A little more than a year ago I signed up my daughter and I for a year membership with the Renzo Jujitsu. The place is busy and the registration was fast with little details given to the membership renewal or cancelation clause. We couldn't continue three months before the completion of the year memberships and requested to suspend the membership. I was told by *****, the owner, that the membership couldn't be suspended, the service was like cable where you pay even though you can not come. I was told to comeback at the end of the 12-month period to cancel it if I want. We were traveling a month before the end of the 12-month period. I was able to go a week after the end of the 12 months period and submitted a membership cancellation. I was surprised to see that both memberships were renewed even though I was requesting their cancellations few months before the end of the period, being unable to go for months and submitted a membership cancellation. The owner said that this is with a third party and he can not do anything. The cancellation process needs to be done 30 days before. This is very fishy as he made me wait to the end of the period to tell me that he can not do anything for me. The total unauthorized amount that he is stealing from my is $1,991, two 12-month memberships. He is not ethical or honest with the registration and membership process. They have the credit card information and have the power to do unauthorized charges. I found at the ** costumer protection and antitrust bureau that"Health club and martial arts members in New Hampshire who prepay their memberships are protected against unfair contract clauses and against losing their money if the club suddenly closes. Prepaid membership contracts:Can be canceled by the purchaser within three business days by notifying the club in writing Cannot require contracts for longer than one year Cannot include an automatic renewal clause"According to this, I should be covered by the law.

  Business response

  05/22/2024

  The customer signed up for a highly discounted family plan option. Several times throughout his membership the customer was explained the process to cancel should he want to do so upon the renewal of his contract. In fact- an exception was made to our standard policy and procedure to accommodate one of his family members and to cancel out the reaming contract with no fees.

  the Customer contract auto-renewed as was documented in his paperwork; and repeatedly explained throughout his attendance at the academy. 
  

  One month after his auto-renewal occurred- during which he used the facilities- the customer filled a chargeback in his credit card. The credit card company rules in our side; and did not refund the customer's money. Following his chargeback not being returned the cusomer filed a compliant with BBB.

   

  it should be noted the customer has NOT ONE TIME REACHED OUT DIRECTLY TO ADDRESS OR PROBLEM SOLVE this issue. Throughout his time as a member the customer repeatedly attempted to bully female staff members. We feel this is a continued attempt to use bullying tactics.

  The customer signed a contract for a discounted family plan- Policy and procedures for cancelling were repeatedly explained - He used the membership for 1 month prior to filing a credit card grievance- When the cc company rules in favor of the buisness he filed a BBB complaint- NOT ONE TIME has the customer contacted us/the buisness directly- the customer repeatedly attempted to bully female staff of the establishment- 

• Initial Complaint

  08/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've been trying to cancel my auto payments from my checking account for six months. I have spoken to Professor on three separate occasions to request this cancellation, including an in-person visit to physically sign the stop payment form he told me was necessary to cancel payment. It is now two and a half months after I signed the cancel payment form, and our account continues to be charged. When I spoke to him this morning, he told me that there is nothing he can do and that he does "not have the time to call his billing company" to rectify the situation. I have filed a stop payment and charge dispute with my bank, but I want everyone to know that this company has made it almost impossible to cancel services. Something seriously shady is going on here. I would never ever use this provider again, and I warn all others considering their services. YIKES.

  Customer response

  08/03/2023

  After five months of trying to reach resolution with Renzo Gracie of Exeter, NH, they resolved my issue once they were notified of my complaint. 

• Initial Complaint

  03/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Came to this gym, seeking help with my depression after losing my father. They offered a free first class, and then I decided to sign up. They never once mentioned to me there was a 30 day cancellation process which is a complete scam. I decided this gym was not for me and canceled my subscription before my first month was up not knowing this was their policy. They then charge me another month the next day, which was not even 30 days after I signed up. I then called because I was very confused why I was charged again and the man lied and said they told me which they did not. They also made sure to distract me when signing what they gave me. I don’t even know how this is allowed but they charge me $450 for one class that is almost half of my rent and I am struggling to barely make it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩