ComplaintsforKTR Group
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Found this company numerous times. No answer. Purchase harvest Moon two bags pet treats that were stale. I would like them replaced immediately. Or my money back.Business response
11/21/2023
Good afternoon,
We have no voicemails or emails from ***************. I am the customer service specialist here and would be the person receiving any correspondence of this type. I have no information of where or when this was purchased. If a store is selling expired items, the store should replace them; however, stores do not always provide a high level of customer service and I am always happy to send a customer a replacement if I have the specific details of exactly which product was purchased, when and where and ideally proof of purchase.
I look forward to receiving this information and will get a replacement out right away.
Best Regards,
*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.