Business ProfileforGreen Genie LLC

Subject: Unresolved *** Discrepancy and Lack of **************** Date of Incident: April 2nd Location: *** at ************************************************************************************** Review:I am compelled to leave this one-star review due to the unsatisfactory handling of a significant issue by the financial institution responsible for the *** located at **************************************************************************************. On April 2nd, I attempted to withdraw $200 from this ***. Despite the machine failing to dispense the cash, my **** of America credit card was charged for the transaction, a fact verifiable by video evidence.Immediately following the incident, I reached out to the responsible parties to rectify the situation, expecting a swift and fair resolution. However, my request for a refund of the undispensed funds has been met with a concerning lack of responsiveness and urgency. This lack of communication not only exacerbates the inconvenience and frustration caused by the initial *** malfunction but also reflects poorly on the institution's commitment to customer service and satisfaction.The failure to promptly address and resolve such a clear-cut issue raises serious questions about the institution's operational integrity and its approach to handling customer grievances. It is disheartening to witness a reputable entity display such disregard for financial accuracy and customer care.This experience has significantly eroded my trust in this institution, prompting me to advise potential customers to consider this lack of accountability and customer service when choosing their banking services. I hope this review serves as a catalyst for improved communication and resolution processes in the future, though it comes too late to amend my own unresolved issue.