ComplaintsforFlagship Condominium Association

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  February 24th, 1991, I entered an agreement with Flagship Condominium for a time share. Since that time 33 years ago, I used their service two times. I have continued to receive annual maintenance fees which have increased drastically. The company (which is now Club Boardwalk Resorts) essentially is collecting $72,636.20 a year maintenance fees for A room from their agreement holders, I being one of them. The original agreement which I still possess is very vague. They blatantly lied to me, saying that the maintenance fees would remain nominal and that I could switch my time share to any place in the world I choose, which turned out to be a lie and they did not tell me that this agreement would become part of my estate with these fees being passed down through the generations to my heirs. On closer review of my agreement, I see that there is no exit policy. There was also no mention of having to purchase memberships to additional companies to receive the services I was told Flagship Condominium would provide. I have called Club Boardwalk Resorts repeatedly only to be either put on hold then disconnected or passed on to someone who does not have any information. I recently received a notice from a collection agency demanding $1,396.85. The collection agency refuses to give any direct contact information for Club Boardwalk Resorts UNTIL I pay the total. So, I can not speak to someone to dispute the charge unless I first PAY the charge. I have been threatened with late fees in spite of the fact that I have made many attempts in a timely fashion to resolve this issue. I have requested an itemized invoice for the charges and instructions to exit this agreement. Do they plan on evading discussion about this issue and continue to charge and threaten me as long as I live then go after my heirs? I would appreciate any information from you and possible direct assistance from staff that would point me in the right direction to resolve this issue. My credit has also been hurt.

  

  Business response

  07/16/2024

  I have read the consumers complaint.  We value the consumer as a long time owner with us. Our **************** team is always available to assist owners with any question, needs, and their vacations. Previously, we have advised the owner on how to sell and transfer their ownership, as well as sent the transfer paperwork, as was requested. They were advised that the maintenance fees would have to be paid and brought current before we can complete the transfer. The maintenance fee bill was issued in November 2023 and is due upon receipt, and at this time has not been paid. Our team is available to help him directly. He may reach us at ************.

  Customer response

  07/19/2024

  
  Complaint: 21955865
  
  I am rejecting this response because:
  
  
  

         My name is *********************** and I would like to thank you for your prompt attention to my complaint (ID# **********.  On July 17th, 2024 I called ********************** at the number *************) they provided in response to the complaint. I spoke with a woman named **********************; her direct phone number is *********************. She looked up my file and we had a brief discussion. She informed me that any contract before 1 April 1994, which mine is, is able to be closed out and the deed returned to Club Boardwalk Resorts.  My contract is dated 24 February 1991. She informed me that my current balance of $1406.85 must first be paid off then the company will take back the deed and close out their contract with me. Which in turn, would end my association and any future financial obligations to Flagship Condominium also known as **********************. I asked ********************* to email me the information discussed so I could have her words and assurances in writing. I verified my email with her and she said she would send me the information. It has been two days and I have not received the requested email with the terms we discussed in writing.

  Sincerely,

   

  ***********************

  
  Regards,
  
  ***********************

  

  Business response

  07/23/2024

  I have read the consumers response.  I have reviewed with ********************. She states they spoke and she provided the owner with information on his maintenance fee balance and who to contact to settle it, and that once done so, the owner should call her back so she can assist him further with the rest of his request.  She states that she told him she would notate his account, but did not discuss emailing him at that time.  She did confirm his contact information, including email, so that he may receive future correspondence. ******************** provided the consumer with her direct contact information.She remains available to assist the owner and looks forward to speaking with him again, once he is ready to proceed. 
  

  Customer response

  07/24/2024

  
  Complaint: 21955865
  
  I am rejecting this response because:
  
  

   I read the response from ********************* and there was one thing that was completely untrue. I SPECIFICALLY asked her to email me the information she had just told me. That is why I confirmed my email address and she said she would email me. But she told you I told him I would notate his account, but did NOT discuss emailing him at that time. This is a lie. Im sure she will stick to that narrative and have the company back her up. Unless of course you request the recorded conversation that they probably have. But Im sure that will be unavailable. If this matter is closed in response to her message to you, it has been closed due to false information. In my last email on July 19th, I wrote to you:

  I asked ********************* to email me the information discussed so I could have her words and assurances in writing. I verified my email with her and she said she would send me the information. It has been two days and I have not received the requested email with the terms we discussed in writing. I wrote this because I asked her to email me and she never did.

  
  
  Regards,
  
  ***********************

  

  Business response

  07/26/2024

  I have read the consumers response. I have requested ******************** send the consumer an email, as per his request, and she has done so. Please advise the consumer to check his email messages.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In April 2011, we purchased a timeshare from Flagship Condominium Resorts in ************* ** during a high pressure meeting that was disguised as a free vacation.We have since payed off the mortgage associated with the timeshare and have requested several times to speak to someone about returning the unit to the seller. We have not been asking for refund. We have been paying the maintenance fees which have significantly increased since purchase although promised they would stay the same.We are seeking to relinquish all ties to the time share, simply ending the contract without refund.So far we have been unable to contact anyone by phone who can honor this request and release us from chains that does not exist in any other seller and buyer relationship.The contract has added unnecessary and financial strain.

  

  Business response

  12/15/2023

  I have read the consumers complaint.It appears the owner has reached a resolution with our team privately. If she has further needs, please advise her to contact the **************** and they will continue to assist her.

  Customer response

  12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Thank you so much.

  I just received a call from FlagShip they are now willing to have us surrender our unit. They said they will send the dead and have us sign and notorize it.

  Thank you, God bless.

  
  Regards,
  
  ***************************

• Initial Complaint

  02/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After evaluating the lack of responses from Flagship Condominium Association, I would like to take this time to request that Flagship Condominium Association either confirms or denies the cancellation for contract # ************. I have been sending documents that require a response to Flagship Condominium Association and due to lack of response, I am assuming I have been cancelled out of my timeshare ownership from Flagship Condominium Association and are now relieved from this timeshare ownership. If this is not the case, please respond accordingly in relation to the continued matter of my request to form a mutual agreement from my timeshare referenced under contract # ************.

  

  Business response

  03/08/2022

  I have read the consumers complaint.  After reviewing our records, the consumers accusations of a lack of response from our company are completely false.  I see that the consumer was sent correspondence in response to her questions about canceling her ownership as recently as July 2021.  As the consumer is aware, her ownership is still valid with us.  The consumer was advised at the time of purchase that we do not buy back ownership and do not cancel contracts. Our team has also made several attempts to contact the consumer in regards to the outstanding balance on her account. Currently, the consumer has a past due balance of $8,587.48.  Again, our team has tried to assist but have been unable to secure a payment arrangement with the consumer due to her lack of response. Our team has made every effort to contact and assist the consumer.  It should also be noted that the BBB is not to be utilized as an exit strategy for the consumers contractual obligation. Please advise the consumer to contact our team regarding her contract as soon as possible by calling ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩